ALFRIEDA DRUSCILLA WARD

ad2q5k@r.postjobfree.com

Cell: 067-***-****

Languages : Afrikaans and English

EDUCATIONAL BACKGROUND

School : Willow Crescent Secondary School

Highest Standard : Grade 11

Subjects : Afrikaans (HG), English (HG), Math (SG),

Economics (SG), Business Economics (SG),

Accounting (SG)

Institution : Family Worship Centre (FWC)

Course : End-User Computing

Qualifications : Certificate

Year : 2002

Company : BCS Academy

Course : End-User Computing

Qualifications : Certificate

Year : 2010

Company : Falcon Business Institute

Course : A+ Technician

Year : 2010

Company : Boston College and Business Campus

Course : Numeracy and Literacy

Year : 2010

Company : Cisco Network Academy

Course : CompTIA A+

Subjects : IT Essentials: PC hardware and software

Qualifications : Certificate

Year : 2011

EMPLOYMENT HISTORY

Company

Spot-On Cleaners and Launderers

Position

Receptionist & Accounts Assistant

Duties

Answering switchboard and forwarding them to correct departments, liaising with walk-in customers and various depots.

Taking messages and ensuring that the relevant persons receive them.

Greeting visitors on arrival, announcing them and directing them to waiting area

Receiving parcels, mail and documentation. Sign for parcels only when requested to do so and handing to relevant staff

Collect, book and send laundry down to laundry department

Source for different quotes for management.

Data Capturing on Sage Accpac, dealing with customer queries and finalizing of client’s accounts.

Accept and handover of cash from walk in customers and depots

Cash up at end of the day

Sort laundry when delivered and ones cleaned; sort and pack according to client.

Dispatch of laundry for customers to drivers.

Divert the switchboard to day mode in the morning.

Divert the switchboard to night mode every afternoon.

Duration

5/12/2018 to Current

Believers Care Society

IT Trainer (End-User Computing)

Teaching MS Office

Conduct and Facilitate outcome-based training on IT

Prepare learners for assessment and conduct formative assessment

Ensure that assessments are informed by outcomes of specific unit standards

Ensure that learners are theoretically and practically competent

Maintain learners portfolio of evidence

Work with and assist assessor with summative assessment

Develop assessment tool as is approved by the ETQA

Prepare files for moderation after assessment

Facilitate appeal process with learners who wish to appeal decisions

Manage and maintain equipment, updates and against vandalizing by learners

Report faulty computers for repairs

Do technical support on computers where necessary

Monitor and evaluate training programme before completion using valid tools like, Questionnaires and forward findings to project coordinator

Liaise with coordinator in project managing the training programme

Keep record of work evidence and details of learners trained in an orderly manageable

Manner, both electronic and hard copies

Prepare manuals for learners

Advocate for job placement on behalf of learners that completed training

Curriculum design and development as needed by software subject and learners

Prepare and print certificates on completed courses

1/06/11 to 31/03 /15

Embroitech & Pro-sewing

Assistant Supervisor

Answering Telephone

Count of stock coming in and going out

Checking embroidery

Filling

Helped on machines

20/03/06 to

5/11/07

City Couriers

Data capture

Making Stickers for boxes going to

different locations, answering phones

Filling

31/08/2005-18/03/2006

G.G.F. Marketing (DS MAX)

Promotion

Promoting Products to Companies

(Door To Door Sale)

10/2003-12/2003

Cyber Achievers

Personal Assistants

Answering Calls

Giving Info on Company

01/2004-10/2004

Samplex

Promoter

Promoting Products

10/2002-12/2002

Family Worship Centre (FWC)

Voluntary PA

Answering Phones

Sending & Receiving Fax

Filling

06/2002-08/2002

Duck’s Take Aways

Cashier

Serving Customers & Balancing

Cash Register

11/1999-12/1999

REFERENCES

Spot On Cleaners and Launderers

Shearodene

065-***-****

Believers Care Society

Alexander Iheme (Manager)

(011-***-**** / 4598

Embroitech & Pro-sewing

Yolandi (Manager)

011-***-****

City Couriers

Earl Parker(Supervisor)

083-***-****

Family Worship Centre (FWC)

E.D Jacobs

(011-***-**** (owner)

PERSONAL MATRIX:

I am a confident, deadline driven individual who is self- motivated, result orientated, positive outlook and willing to go the extra mile to get the job done. I function well under pressure, committed to excellence and to personal development. I thrive on being organized and I am a keen learner. I have integrity and trustworthy and pay attention to detail.

Contact this candidate