HANADIA HUDSPETH

CUSTOMER SERVICE, BUSINESS ADMIN, AND FINANCIAL SERVICES PROFESSIONAL

ad2q4c@r.postjobfree.com 704-***-**** Si, Hablo, Escrito, y Comprendo Español Profesional! PROFILE

Strategic financial services advisor, customer service provider, and business administrator with extensive education in current/emerging technology and business acumen in addition to over 20 years of progressive experience and skills managing a store teams including, talent procurement, leadership development, training of new workers, keeping moral high, reaching corporate set sales/traffic goals, encouraging positive employee relations, learning and development.

Exceptional leadership, relationship building and management skills. Additional capabilities include:

Delegated Nurse’s Aide (HCA) Customer Service Financial Analytics Talent Strategy Supply Chain Management Change Management Leadership Development Marketing Management Honors Diversity and Inclusion Accounting For Decision Making Life & Health/Disability Insurance Provider Honors Diversity and Inclusion Conversational/Professional level of Spanish fluency RECENT PROFESSIONAL EXPERIENCE

Life/Health/Disability Insurance Agent (10/2021-Present) Insurance Producer (Presently Freelancing)

Formerly contracted by Primerica (11/2021-03/2023) Job duties included responsibility for understanding Primerica Insurance products, keeping personal credential/certification in good standing (bi-annual renewal process), and operating within compliance with WA State Insurance Commissioner and Federal Insurance rules, laws, & regulations. Helping clients find the most suitable life and/or health/disability insurance products brings me a sense of joy and satisfaction. I also handle client currency as I am a trustworthy fiduciary who never commingles funds. I communicate with clients remotely, over the phone and by email, and one-on-one in prospective client’s homes or in public areas suitable for meetings. I like to think that this is simply another way I’ve been able to care for the well-being of my clients/neighbors within the community to their satisfaction and good health. Contact Lennox Jeffrey; former trainer and supervisor. In-Home Caregiver (04/2015-Present)

Nurse Delegated Home Care Aide (August 2021 – Present) Formerly contracted by DSHS/AAA/DDA (2015), now by Consumer Direct Network WA (2021) Job duties included responsibility for disabled and elderly adults by providing in-home care to clients in their residences. Helping clients maintain their daily routines including tasks such as dressing, bathing, toileting, ambulating, and eating brings me a sense of joy and satisfaction. I also handle client currency as I take care of their shopping needs and run errands. I take clients to personal appointments and support them during their doctor’s visits. From hair grooming to tucking them in at night, I provide care and maintain the well-being of my clients/employers to their satisfaction and good health. Contact Sid Moore; current supervisor and client. Private In-Home Caregiver (08/2019-10/2020)

Nurse Delegated Home Care Aide

My job duties were to facilitate care for Mrs. Kirby’s late husband, Bill. I helped Mr. William Kirby, a senior gentleman with a debilitating Parkinson’s diagnosis, achieve his daily routine on a part-time basis while putting myself through undergraduate school. Tasks included dressing, bathing, toileting, ambulating, medication management, meal planning, and eating. It was a challenge as Parkinson’s is degenerative and Mr, Kirby was in a very advanced state when I began working with him. Despite the challenge, I enjoyed spending time with the client who passed away in Oct ‘20. Contact Attorney Kay Kirby; former employer and supervisor. Paramount Christian Academy of Lacey, WA (01/2012-03/2019) Assistant Teacher, Sports Coach, Van Driver, and Tutor Job duties included responsibility for small children, some of whom were handicapped in some way. I provided additional support to Ms. McCambry and other teachers in whatever capacity necessary. While employed at the Academy, an early learning school/childcare center managed by Ms. McCambry, I supervised school-aged children in a privately contracted position as a part-time assistant teacher for grades K-2 and a tutor of various subjects (English for English speakers, geography, history, math, and science) for older children in grades 3-5 who attended the afterschool program offered at the center. I also drove the van to drop off and pick up the attending children before and after school to & fro their schools and the Academy. The organizational and leadership skills that I have acquired from my experience working with this institution have given me a great deal of self-motivation and resourcefulness. Contract ended when the owner of the business sold to a larger education firm. Contact Miranda McCambry; former director, teacher, & direct supervisor.

TILT Arcade (10/2006-12/2009)

Assistant Manager Westfield Mall, Olympia location (closed for business 2009). I started as an arcade attendant and within the first year of employment, I was promoted to an assistant manager position. I was responsible for arriving on time to open the mall location, taking customer concerns and queries, handling currency, counting total store currency multiple times a day, cleaning the store and games in its entirety, closing the store, dealing in large volumes of change, and dropping of deposit bags at the store’s bank at the end of each shift. Provided leadership and support to employees in the areas of performance counseling, employee development, employee retention, policy interpretation and implementation, employee relations and conflict resolution. I trained other employees and was training to take over as the store manager myself about 6 months before the arcade went out of business due to the 2008 financial crisis. Contact Aubry Brege; former store manager and direct supervisor. EDUCATION AND CERTIFICATIONS

Hunter Huss High School, College Preparatory graduate 2001 (volleyball team 1998-2000). Attended Salem College, 2001-2002 & 2003-2004, Art history major (writer/editor for The Salemite campus newsletter 2003-2004). Also, attended Gaston Community College, NC. South Puget Sound University, Associates of Business Administration. (May 2019). South Puget Sound University, Associates of Liberal Arts. (May 2019). Pacific Lutheran University, Bachelor of Arts in History and Hispanic studies 3.38 GPA. (May 2022).

Pacific Lutheran University, Masters of Business Administration 3.8 GPA. (Received: May 2023). AWARDS AND ACHIEVEMENTS

● WA State Silver Seal of Biliteracy, awarded by Pacific Lutheran University’s Wang Center.

(2022).

● Nominated and inducted into the History Honors Society in spring of 2022 and am a member of Phi Alpha Theta.

● Nominated as a Student of Diversity at PLU in spring 2022.

● Received the Dean’s Excellence Graduate Scholarship for the School of Business program 2022-2023.

● Received the Live Your Dream Scholarship award for spring semester 2022.

● Received a Gilman’s Scholar award for spring semester 2022 study away (5 months living in Oaxaca, Mexico).

● Received both the PLU Global Scholar award and the Nancy Meader Scholar award for J-Term study away (1 month living in Montevideo, Uruguay).

● Received Dean’s List status at PLU for fall semester of 2020.

● Received Vice President’s List status at SPSCC fall semester of 2018.

● Received two Cheri Kennedy Child Daycare Scholarships (first two-time consecutive scholar recipient for the award) both school years of 2021 & 2022. ACADEMIC, WORK, AND PERSONAL REFERENCES

Shannon Whitt 336-***-****/ad2q4c@r.postjobfree.com, ex co-ed Salem College/former supervisor at Espresso, etc. (2003-2004). Presently a freelance traveling RN (VA, USA). Sidney Moore 508-***-****/ad2q4c@r.postjobfree.com, current client and supervisor at CDNWA.

Miranda McCambry 619-***-****/ad2q4c@r.postjobfree.com, former director and supervisor at Paramount Christian Academy (WA, USA). Attorney Kay Kirby 360-***-****/ad2q4c@r.postjobfree.com, past in-home care employer (retired from WA state prosecutor’s office Thurston County). Lilian Richards 206-***-****, former neighbor and co worker for DSHS WA State In Home Care

(2016).

Ashley Robinson 360-***-****, former co-worker at both MerryMaids and Small Wonders Early Learning and Childcare Center, 2011-2012 (WA, USA). ADDITIONAL INFORMATION AND RELEVANT EDUCATIONAL EXPERIENCE My major was business at South Puget Sound Community College when I transferred into Pacific Lutheran University but by J-Term of 2020 I had changed that to a major in history as I have both a Liberal Arts Associate’s degree with an intense concentration in history, art, art history, Hispanic studies and language (I’m a native American English speaker who has studied French, Spanish, Italian, and Arabic with most proficiency in Spanish) as well as a DTA-Transfer Associate’s degree in business. I graduated from SPSCC with the two AAs, I graduated with a 3.38 GPA from PLU May 2022. While at SPSCC, I made the Vice President’s List for the fall semester of 2018. In the 2020 fall semester, I received the Dean’s List academic award from PLU. I also minored in Hispanic studies and recently studied in Barcelona, Spain (Summer, ‘23). I wrote articles for and worked closely with the editor, Ronda Zelezney-Green, ( ’05. Maiden name: Ronda Green) of the monthly newsletter at Salem College in Winston-Salem, NC (called The Salemite) for the academic school year of 2003-2004. I am familiar with covering events, meeting deadlines, collaborating with other staff, coordinating efforts, and writing worthy stories. (Spent most of that collegiate year as an English major). Contact Dr. Ronda Zelezney-Green (institutional association: Salem College) on her Linked-In profile; works for UN

(Spain).

In 2020 and 2022, I was out of the country for a prolonged period of time involved in 2 Spanish language immersion programs for which I have received the Silver Seal of Biliteracy from WA state. I speak conversational Spanish (slowly). Contact Dr. Bridget Yaden of PLU’s Hispanic Studies and Humanities Department: ad2q4c@r.postjobfree.com

I also completed an internship (between April-May 2022) while I was in Mexico for a study away semester. The organization is a non-profit group known as Fundación En Vía located in Oaxaca, Mexico. I recorded data, made phone calls to families, showed respect and appreciation to the indigenous peoples we worked with, posted advertisements, created surveys, and helped design the course instruction templates this organization is using as part of their curriculum for this fall. En Vía’s mission is to promote the empowerment of indigenous women by offering them financial loans sans interest payments and free educational services in very rural indigenous communities. Contact Dafne Calderon, director: https://www.envia.org/ In 2019, I participated in a PLU school of business course: Intro to Business Global Environment in which I was included with a team of students to start a real business (my company was called

“Cool Socks”) in which we physically created, produced, marketed, and sold tie-dyed socks at a profit. My business quadrupled their profits by month 5 compared to the first month of sales and we were able to quickly pay back the loan we accepted to invest into marketing our product during the 2nd quarter by the end of our 3rd quarter. Our company finished well each quarter of which there were 4. I was also the team lead and presided over multiple departments, chiefly financing. All proceeds were donated to the SmileTrain charity association. Contact Dr. Kory Brown of PLU’s School of Business: ad2q4c@r.postjobfree.com

*Current work schedules and hours with CDNWA are flexible and change throughout the week to suit the individual needs of my clients. I range from part-time to full-time hours normally occurring during business hours, depending. I graduated with an MBA (May 2023).