COURTNEY FINDLEY

S U MMARY

Capable Learning Assistant with 9 years of experience. Works diligently to enable aspiring young minds to blossom into professionals and industry leaders through guided study and mentorship. Passionate about improving academic experiences to instill knowledge and life skills.

E X P E R I E N C E

Learning Ambassador/Process Associate

Amazon Stone Mountain, GA November 2022 - December 2023 Guest Service Associate

Target Tucker, GA November 2019 - October 2022 My role was to focus on what is best for each guest that comes into contact with our store whether it be at guest services, restocking or retrieving merchandise for a guest, My Job is to fulfill all services and needs in our warehouse whether it be stowing items into pods, training new hires as a learning ambassador/trainer, and Problem solving totes that need to be fixed through the whole building. I also was a Process Assistant and IOL hunter so i manged other AA's and tracked all loss/missing inventory through the building.

Worked to create Excel Sheets for our daily logs of inventory and trailers that came into the building.

Held classes cross- training AA's in stow, problem solve, and IOL. Achieved cost-savings by developing functional solutions to problems. Worked with cross-functional teams to achieve goals. Collaborated with others to discuss new opportunities. Modified existing software systems to enhance performance and add new features.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Understood and followed oral and written directions. Loaded items onto pallets or into containers for shipment. Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.

Unloaded incoming freight with a manual pallet jack or dock leveler. Evaluated merchandise condition and accounted for items in system. Printed accurate labels and applied to boxes, crates and containers prior to shipment.

Placed products on conveyors for final wrapping and shipment. Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.

Collaborated with stakeholders from different departments to design customized learning solutions that address specific business requirements. Recommended strategies for improving overall effectiveness of training programs. Supervised, evaluated or referred instructors to skill development classes. Coordinated recruitment and placement of training program participants. Participated in professional development activities such as conferences or seminars.

S K I L L S

Differentiated Instruction

Group and Individual Instruction

Customer Service

Persuasive Selling

Client Prospecting

Brand Awareness

Marketing Strategies

Customer Engagement

Relationship Building

Computer Operation

Business Development

Decision-Making

Team Player

Influential and Persuasive

Relationship Management

Word Processing

Competitor Analysis

Learning Techniques

Problem-Solving Support

Computer Proficiency and Microsoft

Office

Analytical and Critical Thinking

Dependable and Responsible

Verbal and Written Communication

Participated in chorus, for a total of

8 years, and made a lot of great

memories, and sang at,my high

school graduation

Participated in African American

Studies, in my senior year of high

school, and it really helped

educate me on history and things

C O N T A C T

1-470-***-****

ad2q3b@r.postjobfree.com

Tucker, GA 30084

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E D U C A T I O N A N D

T R A I N I N G

High School Diploma

Tucker High School, Tucker, GA

or taking a transaction on the register.

1. To handle any guests' questions or concerns in a timely and consistent manner, and with a positive and reassuring attitude.

2. To facilitate a resolution without having to result in further leadership, and to always ensure the guests leave happy and wanting to shop there again. 3. To implement that and issue does not occur again, and to help create a solution and/or system that works and suggests products and services that can better meet our guests.

Retail Sales Associate

H&M Hennes & Mauritz Atlanta, GA August 2017 - October 2019 My role as a specialist retail sales associate was to advise customers and keep them in style! As a sales advisor, I am responsible for the best customer experience that contributes to the stores sales and profits. I always put customers first, offer assistance, and share the stores products and fashion.

Front Of House Employee/Back Of House Team Member

Chick-fil-A Tucker, GA March 2015 - March 2017 A Chick-Fil-A team member performs second mile service acts, and food preparation duties.

I focused on marketing techniques such as product sales, service sales, and customer complaints.

Roles As A Service Advocate

Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills. Invited guests to join loyalty programs and special promotions to stay connected. Arranged special accommodations for guests to enhance visitor experiences. For example, I had a regular bling guest that came in at random times to shop, but she needed assistance shopping around. Unfortunately, the work environment had people not as nice and understanding as me, and no one ever wanted to help her when she came in because it inconvenienced everyone, but not me! I ALWAYS helped her EVERYTIME she came in, and even exchanged numbers with her so she could call me to see if i would be working that day. I say this story to say kindness goes a long way anywhere your at.

Took reservations from patrons by phone or online. Maintained a neat, clean, and organized front desk area at all times. keeping a tidy sales floor/fitting room/stock room ring and complete transactions on the register.

Registered and promoted for our guest to sign up for our online royalty rewards program, and drove sales through appealing visual displays Coached and mentored a team of 1 or more employees Was sent on an all paid expense by my job on a flight to North Carolina, in Raleigh, and got the chance to remodel their whole modern business clothing section all on my own.

I was rewarded Most Improved and Most Outgoing

Guest Service job duties consists of greeting customers, taking customer orders, and completing transactions on the cash register.

Maintained cleanliness of dining area by clearing tables and wiping down surfaces.

Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.

Provided information about local attractions or activities that may be of interest to customers.

May 2017

happening today. I made a lot of

great friends, one of them is my

best friend today, and i also earned

a chord when I graduated.

I tried out for sports like track and

volleyball

Participated in the Tucker Tiger

Dance Team throughout my middle

and high school years.

Participated in an art award show,

and actually won 1st place, despite

the fact i'm no artist!

A C C OMPLISHMENTS

I was awarded my loyalty pin at

chick-fil- a for working there for over

2 years, and also was chosen to go

to chick-fil-a corporate building for

a tour!

I was rewarded most improved

when i helped open up an H&M

store in North Carolina. I also was

originally working at the location at

perimeter, but because my

operations manager was

transferring to the one at atlantic

station, she offered me to come

with her with a raise because she

didn't want to lose such a great

worker.

Won Learning Ambassador of the

Month For my outstanding work and

positive attitude.

I did work at a pizza place for 3

months, and had to obtain a liquor

license

C E R T I F I C A T I O N S

Greeted and talked pleasantly with customers to promote positive image for business.

Assembled and served meals according to specific guest requirements. Welcomed and thanked guests to demonstrate appreciation for patronage. Worked with managers to report and resolve customer issues or concerns. Stocked and maintained dining tables to keep ample condiment offerings available to guests.

Talked pleasantly with customers while taking orders and promoted positive image for business.

Bussed tables between courses, loading and unloading trays to expedite service. Restocked napkins, condiments and utensils at self-service areas during slow periods.

Food preparation duties consists of cooking food, assembling sandwich's, completing food orders, and ALWAYS keeping a clean work area throughout your whole shift.

Maintained safe food handling practices to prevent germ spread. Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.

Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.

Adhered to all health code regulations when handling food items or beverages. Cross-trained in other areas such as bussing tables or bartending if needed. Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.

Greeted customers and provided friendly customer service. A C T I V I T I E S A N D H O N O R S

I have my own garden in my backyard as one of my hobbies I love to read books!

I participate in dance classes

W E B S I T E S, P O R T F O L I O S, P R O F I L E S https://courtney-danielle.printify.me/products

https://www.instagram.com/court_nort_?igsh=MWg3N3pnempsdTU3NA%3D%3D& utm_source=qr

R E F E R E N C E S

contact: 678-***-****

Relation: Manager at target

Contact: 470-***-****

Relation: Process Assistant and Learning Ambassador at Amazon Contact: 404-***-****

Relation: Store Operations Manager at Target

Contact: 770-***-****

Relation: Mentor

Destiny Rhodes

Ashley judson

Anthony Coleman

Miss Artist

R E F E R E N C E S

References available upon request.

Contact this candidate