Customer Service Health Care

CHANEL MELSON

716-***-**** ad2q30@r.postjobfree.com

OBJECTIVE

I am looking to service business clients in a professional environment. I offer 14 years of customer service, 8 years of collections, 4 years of marketing experience, and 2 years of recruiting experience. Through my life experiences, I have gained several qualities required in multiple fields of business such as accounting, management, working in a fast-paced environment, time management, bookkeeping, crisis management, and many more. Your company will benefit from my knowledge and experience.

EXPERIENCE

Supplemental Health Care

Recruiting Assistant/Recruiting Manager 2/25/2019-4/7/2019

Worked in a time-sensitive environment independently while utilizing strong organizational and customer satisfaction skills daily. I created and re-structured resumes and searched for job opportunities for temporary employees and travel nurses.

Through Appleone Employment Services

Assisted employees with their employment search acting as a liaison between temporary medical employees and health care employers

Utilized customer service skills, communicated via phone, text message, and e-mail capabilities

Liazon

Employee Representative 9/5/2017-11/24/2017

Worked independently in a fast-paced environment while exhibiting strong customer service skills and Insurance product knowledge. I participated in group projects and consistently met deadlines.

Through Appleone employment services

Assisted employees with company-provided healthcare and insurance choices.

Provided excellent customer service via telephone and email communications.

Gelia Marketing

Communicator 7/1/2015-10/14/2015

Worked seamlessly in a team and an individual environment while exhibiting excellent customer service skills. Strong phone and computer use were required daily which I successfully provided.

Through Appleone employment services

Worked on projects requiring strong customer service and marketing skills.

Communicated with some of Gelia’s top clients such as Caterpillar and Columbia Forest.

Worked with the client’s customers to ensure satisfaction and identify needs within the client’s industry

EDUCATION

Bennett High School: September 1997- June 2001

University of Buffalo Educational Opportunity Center: March 2002 received General Equivalency Diploma

Berkeley College: September 2015- April 2019

During my time in school, I consistently maintained between a 3.8-4.0 GPA while simultaneously working and raising a family.

SKILLS

I have an amazing work ethic. I am detail oriented and I take pride in quality performance. I learn quickly and even though I enjoy working independently, I work very well in group required settings. I am very business minded and straightforward, but I am very kind and empathetic to the needs of not only the clients/customers but as well as the needs of management and my colleagues. I possess strong leadership skills, but I am also great at accepting instructions and following leadership. I have great typing skills, typing at 42 WPM, alpha numeric 94 KPM with a 97% accuracy. I have advanced experience with Microsoft office programs, and a vast knowledge of technology applications to accompany my professional yet personable disposition. Overall, I am a wonderful asset to any professional company.

REFERENCES:

Shiree Ware – 716-***-**** (personal)

Stephanie Mckinsey – 716-***-**** (professional)

Chenese Jones – 716-***-**** (professional)

Contact this candidate