Customer Service Legal Receptionist
Resume:
Karen Peterson
Graniteville, SC 29829
(803) (270-7773)
****************@*****.***
Experience
Legal Receptionist
Shepard, Plunkett, Hamilton & Boudreaux, LLP,Augusta, GA
December 2005
* Answers and screens all incoming calls to Shepard, Plunkett, and performs responsible secretarial duties.
* Handles confidential matters daily relating to all divisions of Shepard, Plunkett Law Firm.
* Screens incoming calls and determines whether the callers need to speak to an attorney, and which specific attorney they should be referred to for assistance.
* Refers callers to other County firms or agencies when necessary.
* Takes telephone messages for the staff.
* Greets and screens visitors who walk into the office.
* Provides general information to the public.
* Answers questions from victims and defendants in cases which require knowledge of the office functions and the level of patience for emotional matters relating to cases.
* Distributes mail and other official documents to staff in the office.
* Handle client's payment transactions for the appropriate attorney, complete with a receipt.
* Maintains office files and records.
Sales Clerk
Belk's Department Store, North Augusta, SC
January 2006 - April 2008
* Responsible for exemplary customer services, team player mindset, and exceptional cash handling accuracy.
* Provides excellent interpersonal skills and a commitment to customer service that has been described as "second-to-none" by employers.
* Take inventory or examine merchandise to identify items to be reordered or replenished.
* Answer customers' questions about merchandise and advise customers on merchandise selection.
* Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
* Pack customer purchases in bags or cartons.
* Stamp, attach, or change price tags on merchandise, referring to price list.
Babysitter
Ms. Donna Marshall, North Augusta, SC
January 2005 - November 2005
* In charge of running the household, with duties that include safety of the child, performing household cleaning, and special requests.
* Responsible for maintaining a safe environment by allowing only authorized persons near the child, recording parent location, creating a positive childcare climate, preparing various activities, playing games, avoiding conflict situations, and nurturing self-esteem.
Work - Study Secretary
Aiken Technical College, Aiken, SC
August 2003 - October 2005
* Primary responsibility was greeting customers and answering the telephone.
* Responsible for scheduling appointments for the Aiken Technical College school advisors.
* Responsible for relaying the caller's call to appropriate staff/advisors.
Education
Kenneth Shuler School of Cosmetology
2012
Aiken Technical College
December 2005
Skills
* Ability to read and comprehend simple instruction, correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to the general public, co-workers and other employees of the organization. Requires good knowledge of the English language and a pleasant speaking voice.
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
* Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
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