customer service experience, bilingual, delivery driver for amazon

EXPERIENCE

CURRENTLY

Omni PGA Frisco

Hired date: May 8, 2023

Position: in room dinning supervisor

Job description: Ensure proper training, and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. Be the Manager on Duty in absence of a Food & Beverage Manager.

• Responsibilities: Perform daily and monthly inventories.

• Ensuring proper tray set up procedures.

• Monitor guest room floors to ensure a successful day to day operation.

• Participate in Room Service sales promotion.

• Monitor and respond appropriately to feedback from guests.

• Be creative with enhancing or upgrading amenities.

• Must follow prepared scenario to encourage upselling.

• Give the approximate time of delivery for the order.

• Prepare payment of checks.

• Knowledge of food menu and wine list

Address: 4341 PGA Pkwy, Frisco, TX 75033

Phone: 469-***-****

#: 972-***-****

Email: ad2q2v@r.postjobfree.com

Work Email: ad2q2v@r.postjobfree.com

HIGHLIGHTS AND SKILLS

- Attention to detail.

- Communication.

- Decision making.

- Team work

- Ability to Work Under Pressure.

- Self-motivated

TALENTO SERVICES

Talento Services an Amazon Delivery Service Partner Position: Delivery Driver

Hire date: September 2021- currently work on call

• Job Description: Safely drive and operate your delivery vehicle at all times.

• Use hand held device for routing information, customer delivery information.

• Navigate a variety of routes throughout delivery area.

• Be CUSTOMER OBSESSED! We strive to deliver packages and smiles to our customers.

• Perform the following tasks, with or without reasonable accommodation:

• Lift packages up to 50 lbs.

Address: 16399 Gateway Dr, Frisco, TX 75035 Manager: Neil # 972-740- 1233

OMNI FORTWORTH

IN-ROOM-DINNING SUPERVISOR

Aug. 2019- 2020

- Accommodating special request.

- Available for every shift

- Solving customer complain

- Filing end of shift reports

- Ordering supplies

- Solving schedule problems

- Making sure that the shift runs smooth

- Organize employees during the shift

OMNI HOTEL FRISCO

IN-ROOM-DINNING LEAD SERVER

JUNE 2018-2019

Room service Lead server

- To have a full knowledge of the food & beverage items & their specifications, menu prices, recipes and style of service etc.

- To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.

- Check with the guest regarding the satisfaction of the meal.

- Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.

Contact this candidate