Medical Assistant Customer Service

Rushelle Harris, RMA/CPT

Andover, KS 580-***-**** **************@*****.***

M e d i c a l A s s i s t a n t g r a d u a t e e x c i t e d a b o u t t h e o p p o r t u n i t y t o g e t t o k n o w p a t i e n t s a n d a s s i s t t h e m w i t h t h e i r h e a l t h c a r e n e e d s o n a p r o f e s s i o n a l a n d p e r s o n a l l e v e l SKILLS

Certifications: Registered Medical Assistant, Phlebotomy Technician certified, CPR certified

WTI Awards: Honor Roll (3x), Perfect Attendance (3x), Letter of Excellence (3x)

WTI Student Ambassador

Excellent customer service skills

Clinic/Lab skills: vitals, phlebotomy, specimen collection, medication administration, blood sugar checks, finger sticks, oxygen administration

Caregiver skills: communicated with doctors/RN’s for care, administered breathing treatments, diabetic testing and glucose monitoring, nebulizer and apnea machine setup/administered treatments, attended doctor appointments, consulted insurance coverage, scheduled doctor appointments, applied topical medications, cared for incisional wounds EDUCATION

Wichita Technical Institute (WTI) – Wichita, KS Graduated: 01/21 Registered Medical Assistant program, curriculum includes the following topics;

Anatomy & Physiology: Introduction to Math, Terminology and Dosing Math, and Medication Administration

Front Office Procedures: MediSoft, Scheduling, Telephone Skills, Billing, Microsoft Office Suite, professionalism with an emphasis on soft skills

Health Insurance: HIPAA, ROI Requests, Basic ICD-10/CPT Codes

Electronic Medical Records

Phlebotomy: Butterfly, syringe, and vacutainer techniques and hands on experience

Healthcare Math and Medical Administration

Clinical Patient Care: CPR, vitals, patient histories, injections, phlebotomy, finger sticks, UA’s, EKG’s, wound care, and charting

Externship: 180 Hours on the job training

EXTERNSHIP

Wichita Urology Group 180 hours

Roomed patients, administered cancer treatment vaccines, assisted in cystoscopies and voiding trials WORK HISTORY

Health Advocates, Medical Assistant – Wichita, KS 03/21- Present

Perform venipunctures and biometrics

Cardiovascular Consultants of KS, MA – Wichita, KS 01/21 – 03/21

Room patients, record patients’ vitals, document patients’ medical information, schedule patient appointments and confirm future appointments, prep exam rooms for clinical procedures, assist physician during procedures Stay at Home Mom/Full Time Student 09/16 – 01/21

Circle S, Manager – Sterling, OK 07/15 – 09/16

Provided prompt and pleasant customer service, managed customer complaints, monitored team, targets and deadlines R&S Drug, Postal Clerk/Clerk – Duncan, OK 08/13 – 07/15

Ran the satellite post office, filled prescriptions, provided customer service Billingsley Ford Duncan, Sales Consultant - Duncan, OK 01/12 – 08/13

Assisted Marketing Managers with traditional and online marketing, developed solid knowledge of clients requirements, made sales and provided customer service

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