SAMIRA C. NODAR

GRASS

305-***-**** *** E Palm Drive Homestead, Florida, 33034 ad2q2i@r.postjobfree.com S U M M A RY

Creative, versatile, and multi-talented cashier / assistant manager with a solid track record of boosting client satisfaction by developing contemporary and state-of-the-art Customer Services solutions for over 5 years. Strong expertise in pharmacy procedures., dispensing and compounding skills., and work well independently and in group settings.. Competent at understanding client requirements and creating an effective project plan for time-sensitive deliveries. P R O F E S S I O N A L S K I L L S

Pharmacy procedures.

Work well independently and in group settings.

Dependability, creating a safe, effective environment, quality focus, supply management.

Dispensing and Compounding skills.

Supply management, organization, integrity, reporting skills, attention to detail.

HIPAA, OSHA and CPR.

W O R K E X P E R I E N C E

Pharmacy Technician ( Externship Site) Apr 2023 - Jun 2023 Walgreens Pharmacy Miami, FL

Prepacked bulk medicines, filled bottles with prescribed medications, and typed and affixed labels. Received written prescription or refill requests and verify that information is complete and accurate. Maintained proper storage and security condition for drugs. Answered telephones, responding to questions or requests. Assisted customers by answering simple questions, locating items, or referring them to the pharmacist for medication information. Assistant Manager Apr 2019 - Aug 2022

Circle K Gas Station Key Largo, FL

Created and maintained store displays

Maintained store appearance and cleanliness

Managed day-to-day operations of a retail store, leading a team of 10-15 employees Developed and maintained relationships with local businesses and organizations Scheduled staff shifts and assigned tasks to ensure efficient store operations Maintained compliance with company policies and procedures Oversaw store inventory and ordering of new merchandise Developed and implemented systems to increase efficiency Handled payroll and other administrative duties

Assisted in the development of store budgets, and monitored sales and expenses Developed and implemented employee recognition program Generated daily, weekly and monthly reports

Executed store opening and closing procedures

Trained and coached staff on customer service techniques and product knowledge Developed and implemented customer service standards, as well as training programs for new staff Developed and maintained relationships with vendors and suppliers Analyzed customer feedback to improve store operations Resolved conflicts between staff members in a professional and timely manner Liaised with corporate office to ensure compliance with company policies and procedures Ensured store adherence to health and safety regulations Responded to customer inquiries and resolved customer complaints Monitored store security and safety protocols

Increased customer satisfaction by providing excellent service Monitored staff performance and provided feedback for improvement Ensured accuracy of store records and financial documents Coordinated store promotions and special events

Cashier/ Customer Service Dec 2017 - Apr 2019

Marathon Gas Station Key Largo, FL

Provided excellent customer service to all customers in a friendly and courteous manner Utilized cash register to accurately process payments for customer purchases Greeted customers upon arrival and provided assistance as needed Effectively communicated with customers to ensure satisfaction and resolve any complaints Monitored inventory levels and restocked shelves as needed Managed customer complaints and resolved any issues in a timely manner Successfully processed customer transactions, including credit/debit cards, cash, and checks Operated cash register and credit card machine to process customer transactions Demonstrated excellent customer service skills while working as a Cashier for ABC Grocery Store for the past two years Maintained the store’s cleanliness and organization Utilized effective problem-solving skills to address customer concerns Developed strong relationships with customers to ensure repeat business Answered incoming telephone calls and routed them to the appropriate department Collaborated with team members to ensure excellent customer service Resolved customer disputes in a calm and professional manner Suggested additional products to customers based on their needs Cross-trained in all areas of the store to provide assistance when needed Counted and balanced cash drawers at the beginning and end of each shift Processed customer returns and exchanges according to store policies Handled customer returns and exchanges in a timely and professional manner Assisted in maintaining the store’s visual appeal by restocking shelves and organizing merchandise Assisted in training new cashiers on store policies and procedures Processed customer payments and provided receipts

Upheld company policies and procedures at all times E D U C ATION

Home Health Aide : HHA Sep 2023

Florida Health Institute, Fort Lauderdale, FL

Pharmacy Technician: Licence #: RPT114484 Jun 2023 FVI School of Nursing and Technology, Miami, FL

Curso Basico Regular DIIE: Inmigración y Extranjería Jun 2014 Centro de Formación DIIE, La Habana, Cuba

Bachiller: Nivel medio superior (12 grado) May 2011 IPU: Angel Alvarez Nubiola, La Habana, Cuba

L A N G U A G E S

Spanish: Native/ Bilingual (5 out of 5)

English: Advanced (3 out of 5)