Brian Galloway

Little River, SC *****

ad2q2f@r.postjobfree.com

480-***-****

I am looking for a new position within a successful organization which provides me with an opportunity to succeed. My ability to learn, desire to succeed, positive attitude, experience dealing with the public, experience in sales, sales management, supervising and background in law enforcement will make me a valuable asset to your organization.

Work Experience

Owner Loyalty Manager, Concierge

Victory Chrysler Dodge Jeep Ram - Shallotte, NC

July 2022 to Present

● Build strong customer relationships, maintain customer loyalty and positive reviews by providing superior customer service and achieving the highest degree of customer satisfaction

● Generate appointments by means of proactive outbound prospecting

● Meet daily, weekly, monthly and quarterly goals set by management by consistently following our successfully proven processes and responding to all customers efficiently and effectively..

● Contribute to overall success of the dealership by working with all customers, teams and departments professionally with a positive attitude to drive maximum results.

● Attend all dealership trainings/meetings to ensure strong growth and consistently high individual & team performance

● Listen and be attentive to customer needs/priorities in order to provide appropriate suggestions and guidance.

Service Advisor

Darc’y BUICK GMC - Joliet, IL

July 2021 to December 2021

● Acts as the liaison between customers and the service technicians.

● Communicates with customers to determine their vehicular problems and the repair timeline.

● Provides the technicians with accurate repair descriptions about the customers' concerns.

KYC Officer

JPMORGAN CHASE BANK- KYCO (Know - Chicago, IL

March 2014 to June 2021

● Adhere to Anti-Money Laundering, FINCEN (Financial Crimes Enforcement Network)

● Bank Secrecy Act and US Patriot Act regulations and compliance

● Supporting the Middle Market Commercial Bankers in the Chicagoland area

● Project manager skills that coordinates with India/Singapore partners to complete KYC

● Client facing delivering a positive experience for middle market clients

● Conduct AML/KYC Risk Assessment/Mitigations

● Due Diligence Report Writing

● Special Projects with partners and peers.

● Excellent time management and attention to detail

● Strong analytical problem solving skills

● Managed off-shore staff to ensure completion of KYC records and ensure completion by target dates.

Sales Manager

Village/Woody BUICK GMC

January 2010 to December 2013

● New Car Sales Manager overseeing 21 employees

● Meeting and exceeding monthly sales goals

● Conducted vehicle appraisals

● Responsible for preparing sales deals for sales representatives

● Run customer credit checks

● Effectively close deals on new and pre-owned vehicles

● Submit sales deals to lenders to assist finance when busy

● Achieved increased profitability

● Provided Sales Training

● Customer Follow up

● Managed daily operations

● Managed vehicle inventory and dealer trades

● Mark of Excellence all three consecutive years.

Police Officer

City of Mesa Police Department - Mesa, AZ

April 1996 to July 2010

● Served as a patrolman for seven years

● Acted as a trainer/supervisor of new personnel

● Transferred to the Traffic Unit as a sol motorcycle officer for five years

● Promoted to Detective with the Vehicular Crimes Unit

where I finished my career

● In December 2009, I became a Vehicular Crimes Detective in the traffic section. My primary duties included hit and run investigations, truck inspections and I was on call for serious injury collisions and traffic related crimes.

● Filed misdemeanor and felony cases

● Obtained General Instructor Certification

● Obtained a National Certification in DRE (Drug Recognition Enforcement) and CVSS (Commercial Truck Inspection)

● Proven ability to establish and maintain effective

working relationships with employees, other agencies and the general public

● Proficient in microsoft products and report writing

Military Service

Branch: United States Air Force Rank:E-3

February 1992 to October 1995 Law Enforcement Specialist

Skills

● Analysis Skills

● Banking

● Law Enforcement

● Bank Secrecy Act

● Security

● Communication skills

● Customer service

● Microsoft Office

Education

Rose State College

Northern Arizona University 2003-2005

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