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Social Media Customer Service

Location:
Miami, FL
Posted:
January 13, 2024

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Resume:

Johanna Rondón Arcia

Digital Marketing Professional.

Mass Communication Bachelor’s

Degree

Personal information

Allowed to work for any employer in the United

States.

Florida State Driving License holder.

OPEN TO RELOCATE

Email Address: ad2q2e@r.postjobfree.com

Phone Number: +1-786-***-****

Availability to start working: Immediately

linkedin.com/in/johannarondonarcia

Portfolio: https://bit.ly/40dcx6Q

Writing Samples: http://bit.ly/48iQbE1

Professional Experience

Experienced social media manager and content

creator, skilled in communication, and collaboration among teams. Confident in crafting high-quality

content that not only engages audiences but also

drives brand presence and conversion rates to new

heights. Strong management skills, known for

multitasking efficiently and solving complex

problems in the ever-evolving world of social media. Mass Communication Bachelor’s Degree

Universidad Santa María

Caracas, Venezuela

2009

Tools: WordPress (Good), Photoshop (Good),

Canva (Very good), Office (Very good).

• Committed.

• Creative.

• Team player.

• Available to work in EST or PST

• Remote setting

• Spanish: Native proficiency.

• English: Professional working proficiency.

• French: Limited proficiency.

Professional experience

Associated Medical Care. Miami, FL (Hybrid)

Marketing Coordinator

July 2021– Present

- Executed community outreach events, and health fairs, to bolster awareness of the medical center's services. Proficiently in social media platforms to amplify our brand's presence, and marketing management techniques. Demonstrated computer applications, programs, and features, along with graphic design skills, further contributing to our marketing endeavors.

- Maintaining accurate and up-to-date records of inventory and coordinating the creation of new materials as needed.

- Continually following the performance of the activities to keep the engagement and researching new sources of prospective customers while providing recommendations to marketing. Doral Cellphone. Miami, FL

Social Media Specialist

January 2020 – July 2021

-Keeping up with updates on all social media channels for cell phone distribution to Latin America and the USA aligns with Creating creative and strategic social media content for clients (Instagram, Facebook, LinkedIn, etc.) and tracking and analyzing social media, SEO, and advertising statistics.

-Developing and overseeing online strategies for Facebook and Instagram to facilitate communication with the audience aligns with Writing social media/marketing strategies and assisting with brainstorming and planning content ideas.

-Maintaining and updating inventory on the website corresponds to Writing SEO-focused web page content and Preparing comprehensive SEO audits.

- Update customer profiles with relevant information. Experience with Live chats. Follow up the customer inquiries in a timely and professional manner. Freelancer: October 2019 – March 2020 (Remote)

On-call assignments. Create content between 300-1000 words per article. CD Distribution. Miami, FL

Trade Marketing

September 2018 - August 2019

- Produce email marketing duties (about video game distribution to Latin America) to coordinate each step of the product distribution process and keep clients and offices informed.

- Work closely with a graphic designer, social media, and web programmer to coordinate trade marketing actions to LATAM offices.

- Customer Service Representative duties include maintaining close relations with clients and departments in all LATAM offices.

- Keep updated distribution process stages and support accounting & B2B tasks by QuickBooks software management.

Freelance Content Writer. Remote for New York City Storia.me Web

May 2017 - February 2018

- Write content for monthly articles to the web Storia.me on topics such as health, politics, and other topics requested. Stay updated with key industry trends. Social Media Specialist. Remote for Panamá

Cardigans Agency

June 2015 - January 2016

- Plan and create content for several brands and managed social media accounts.

- Keep maintaining the commitment of several accounts managed in the company and stay connected with potential customers constantly.

- Strong skills in topics such as Health & fitness lifestyles, motivation, sports, clockmaking, fashion, trends, technology, and nutrition.

- Produce monthly reports with detailed information for each account. Managed: Facebook, Instagram, Twitter, Pinterest, Hootsuite, YouTube, and Twitter Analytics. Freelancer: June 2013 - November 2014 (Remote)

-Producing fashion content for an agency.

-Developed and maintained a social media presence across multiple platforms, including Instagram, Facebook, and Pinterest.

-Created visually appealing and engaging graphics, leveraging a strong aesthetic eye and graphic design skills.

Sucre Municipality. Caracas, Venezuela

Social Media Specialist

May 2012 - December 2012

- Manage Sucre Municipality Major’s social media account to monitor community opinions, questions, and suggestions to offer solutions to their approaches.

- Inform related offices about problems exposed by the community.

- Keep guaranteed institution public policies.

DLB Group. Caracas, Venezuela

Junior Executive

June 2011 - December 2011

(DLB Group comprises several TV channels: Turner, Warner Channel, TNT, Space, TMC, HTV, and CNNEE).

- Public Relations duties to connect brands with the media, revealing the different activities or promotions they offer. Send Press Releases and monitoring of such publications. Education

Additional Skills

Languages



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