Customer Service Sales Associate

CONTACT DETAILS

Mobile: 437-***-****

Email: ***********@*****.***

Address: North York, Ontario

Administrative Platforms

CRM Software

POS Systems

Microsoft Office Products

Communication Tools

Virtual Work Mediums

REFERENCES

Available Upon Request

SAMAAN SHLEMON

SKILLS AND COMPETENCIES

Customer Service

Client Champion

Sales Growth

Administration

Product Knowledge

Punctuality

Team Player

Communication

Problem-Solving

Organization

Attention to Detail

Stakeholder Management

Compliance

Documentation

Project Coordination

Inventory Management

Design and Style Sense

PROFESSIONAL EXPERIENCE

Hairstylist and Part-Time Sales Associate

Stocked, replenished, and organized inventory with accuracy and efficiency. Ensured the cleanliness of all surrounding areas.

Cultivated excellent customer experience at every interaction and looked-for ways to contribute to the ongoing improvement of the overall customers experience. Maintained accurate as well as attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases. Educated customers with full knowledge of brands, materials, and quality. Holt Renfrew 2000-2004

Hairstylist

Provided technical hair services, including, straightening, curling, colouring, special occasion hair cutting, foiling and balayage.

Analyzed hair and scalp condition while providing basic treatment or device and beauty care solutions for scalp and hair.

Re-stocked workstations and informed management of necessary inventory in need of replacement.

Cross sold multiple brands and beauty categories such as make up, skincare and hair. Royal Heaven Salon 2009-2019

Hairstylist

Welcomed clients and conducted preliminary hair consultations. Used Excel to book and accurately keep record of guest appointments. Managed the appointment book and online booking of over 150 clients uphold the standards of sanitation and sterilization as directed by law as well as the spas policies and procedures.

Shampooed and blow-dried hair in addition to other hair treatments such as weaving straightening tinting and scalp conditioning massages. Suggested hair care products to customers with a service-to-sales ratio of 20%. Salon Testarossa 2004-2009

EDUCATION

TECHNOLOGY PROFICIENCIES

Waiter and Bartender

Wrote customer’s food orders on slips, memorized orders, and managed food resources in at 120+ seat restaurant.

Assisted in the end-to-end training of 3 new waiters, ensuring attention to detail and comprehensive understanding of restaurant methodology and practices. Took food orders from guests and recommended beverage pairings to go with their meals, which boosted spending by an average of $10 per customer. Memorized over 100 cocktail recipes and drink variations. O’Grady’s 2006-2011

Hairstylist Cosmetics

Avola College

High School Diploma

St. Basil-The-Great College School

SUMMARY OF QUALIFICATIONS

Solution-oriented professional with multiple years of diversified work experience, a passion for supporting business growth and a proven track record of producing a high quality of work within tight timelines. Strong customer service and relationship building skills along with the interpersonal skills to liaise with stakeholders. Go getter who is always ready to go above and beyond to exceed expectations. A proficient team player with attention to detail, problem-solving, administration, documentation, inventory management and communication skills who believes in driving meaningful initiatives within an organization. Self-starter with a passion for continuous improvement, collaboration, and comfortable in a leadership capacity. History of meeting deadlines, working well under pressure, and leading using sound judgment. 1.

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Uber Driver

Ensured the safety of all riders and cultivated an exceptional experience. Picked up riders and provided a safe place for them to be picked up and dropped off. Transported riders to their destinations in a seamless and efficient manner. Ensured that all riders had properly used the mobile application to close their ride share resulting in accuracy and compliance.

Uber 2019-2020

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