Customer Service Technical Support

**** ******* *****, ********, ****** States, ***** *************@*****.*** 843-***-****

TRACI SMITH

SHELTER MONITOR

PROFESSIONAL SUMMARY

Self-motivated Shelter Monitor with approximately 6 months of experience. Good communicator with a strong ability to empathize with individuals in need. Passionate about providing support and assistance to those seeking shelter. Dedicated to creating a safe and welcoming environment for residents. Looking to contribute my skills and compassion to a shelter organization that values the well-being of its clients.

EMPLOYMENT HISTORY

JUL, 2023 - PRESENT

Shelter Monitor, The Salvation Army-Pee Dee Region, Florence, SC

• Ensures that facility is maintained in a neat and proper order

• Participates in the selection and preparation of food; serves food and snacks to clients

• Performs client intake procedures and prepares client intake records

• Maintains accurate and complete records and logs containing pertinent information

Maintain accurate and up-to-date records of client information, services provided, and any incidents or emergencies that occur during shift.

Assists in organizing and facilitating recreational activities for clients, promoting a positive and engaging environment.

Ensure the safety and security of the shelter facility and its residents

Maintain the cleanliness and hygiene of the facility to ensure a safe and healthy environment for clients.

Assists in managing and distributing donated items for clients in need

Monitor the use of facility resources to minimize waste and ensure efficient use of supplies and equipment.

Monitor client behavior and enforce rules and regulations to maintain a safe and orderly environment

SEP, 2021 - JUL, 2023

Verizon Virtual Project Coach, AFNI, Tucson

Managed a team of agents assisting with customer service, technical support, and sales of Verizon products. Conducting weekly trainings with agents. Handling escalations. Ensuring a high level of satisfaction from customers.

Design and implement training programs to improve project management skills for virtual teams.

Analyze team performance metrics and provide actionable insights to improve customer satisfaction and sales performance.

Provide guidance and support to virtual project teams in order to improve their productivity and efficiency.

Develop strategies to enhance customer service, technical support, and sales skills of Verizon Virtual Project Coach team

Develop and implement strategies to enhance the customer experience and improve customer satisfaction for virtual project teams.

Evaluate the performance and effectiveness of virtual project coach team members and provide regular feedback and coaching to help them improve their skills and achieve their performance goals.

Develop and maintain a positive and inclusive team culture that fosters collaboration, creativity, and continuous improvement.

APR, 2019 - JUL, 2021

Deli Manager/Trainer/Inventory Specialist, Ahold Delhaize, Florence

• Deli Manager/Trainer/Inventory Specialist at Ahold Delhaize• Setup and training of new stores• Training and hiring of new employees• Maintaining a positive inventory

Develop and implement training programs to enhance the skills and knowledge of deli staff, ensuring high-quality service and efficient operations.

Develop and implement strategies to optimize deli inventory management, ensuring accurate and efficient stock levels to meet customer demand and minimize waste.

Monitor inventory levels, analyze sales data, and forecast demand to ensure adequate stock levels and prevent stockouts.

Manage and maintain a safe and clean working environment in the deli department, adhering to all health and safety regulations and guidelines.

Coordinate with suppliers to negotiate pricing and ensure timely delivery of deli inventory, optimizing cost savings and minimizing out-of-stock situations.

Collaborate with store managers to identify and address any operational issues or challenges in the deli department, implementing solutions to improve efficiency and customer satisfaction.

Provide regular feedback and coaching to deli staff to improve their performance and ensure consistent adherence to company standards and policies.

EDUCATION

AUG, 2009 - APR, 2012

Associate of Applied Science, Miller Motte College, Charleston

Graduated with honors.

3.9 gpa

SKILLS

Client Intake

Record Keeping

Resource Monitoring

Donated Items Distribution

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