Customer Service Care

Dedicated individual looking to start professional journey, ready to acquire skills in

various field. Prepared to support team with innovative ideas to help improve quality of service in the field. In addition I am Seeking field experience, where I can use my excellent organizational skills and interpersonal communication skills. Crew, 04/2015 - 06/2017

Tim Hortons - Neepawa, Canada

Ensured restaurant cleanliness following Occupational Safety and Administration Health Standards.

Competently utilize the POS to process customer orders, complete payment transactions, and issuing OR.

Flexibly took on various roles to support workflow. Performed food preparations responsibilities to meet franchise standards for quantitits, speed and packahing.

Served high volumes of guests in fast-paced service environments with exceptional customer care.

Waiter, 12/2019 - 03/2020

Jerry's Grill - Subic Bay Freeport Zone, Philippines Competently utilize the POS to process customer orders, complete payment transactions, and issuing OR.

Maintain seamless day-to-day restaurant operation by deploying in-depth knowledge of appropriate food handling techniques, such as proper soup temperatures and equipment cleaning procedures.

Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.

Provided friendly, courteous service, maximising positive customer satisfaction ratings.

PROFESSIONAL SUMMARY

#42 West Tapinac, Olongapo City, Philippines 2200 · +63-961******* · ***************@*****.*** Nationality: Filipino · Permit: 1-2

TIMOTHY KYLE RELLAMAS

PROFESSIONAL EXPERIENCE

Excel proficiency

Client service

Scheduling

understanding

Customer relations

Exemplary

communicator

Sales Expertise

Staff training

Lead prospecting

Acquiring clients

Marketing

Order processing

Market research

Company processes

Point-of-sale orders

STRENGTHS AND EXPERTISE

Expense reporting

Sales strategies

Problem solving

strength

Customer service

Product knowledge

Records management

Customer Relation Manager, 06/2022 - 11/2022

G-SQUARED FUNDING - Subic Bay Freeport Zone, Philippines Kept track of current and past shipments information and process. Reviewed client load documents for transportation for security checks to avoid fraud or illegal activities.

Kept records of all contact with clients using CRM system. Educated customers about company products, services and special offers. EDUCATION

Bachelor of Science: Customs Administration, 08/2020 - Current Gordon College - Olongapo City, Province of Zambales, Philippines Continuing education in Bachelor of Science in Customs Administration. Elected Captain of VolleyBall for (ALCUCOA) - Association of Local Colleges and Universities Commission on Accreditation (2021-2022).

LANGUAGES

TAGALOG:

FRENCH:

ENGLISH:

UKRANIAN:

NATIVE

INTERMEDIATE ELEMENTSRY

FLUENT

Customer Service Representative, 04/2020 - 05/2021 BUWELO - Subic Bay Freeport Zone, Philippines

Maintained friendly and positive attitude at all times, throught-out the shift nonetheless of having irate clientele's.

Answered customer telephone calls promptly and improved on-hold wait times. Assisted customers with varying questions using product knowledge and service expertise.

Employed active listening and product expertise to successfully resolve inbound queries.

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