Walid B. AlOurfali

Philips North Point Park Subdivision, Pablo Dela Cruz St. Novaliches, Quezon city. Email: ad2q0u@r.postjobfree.com

Mobile: +639*********

The ability to adapt to new environments head-on, flexibility in learning, superior communication skills, and efficiency in technology. Outgoing person, easily approachable, and capable of achieving goals. Key skills:

• Consistent outcome

• Time management

• Critical thinker

• Flexibility in education

Software skills:

• Microsoft office (Word, PowerPoint, excel and teams)

• Windows

• Zendesk

• SQL

• Safety Cloud

• Slack

• Google One

Education:

Tertiary:

• Mapua University

Bachelor of Chemical Engineering

Undergraduate.

Secondary:

• AL Khalil International Private School Grade 7-12 (Year 09-15) Primary:

• International Private School Grade 5-6 (Year 07-09)

• First Lebanon School Grade 1-4 (Year 03-07)

Work Experience:

Multilingual Call, Chat and Email support (AR) (Jan 2023, November 2023) JIFU TRAVEL, Compare Hotels, Flights, Cruises, Cars · Freelance Multilingual Content Moderator (AR) (June 2020, January 2023) Task Us, Imus Cavite

• Management of social media posts and verify their compliance with the terms and conditions

• Remove detrimental content and provide disciplinary actions accordingly.

• Send feedback to user reports and track daily productivity.

• Collect data on the most common issues for management.

• Facilitate the translation of social media content between Arabic and English, ensuring linguistic accuracy in both directions.

Customer Service/Technical Service Specialist (April 2019, June 2020) Concentrix, QC PH SM North Edsa Branch

• Solve monthly subscription concerns and their billing issues.

• Listen and ask probing questions regarding error messages that appear or general issues with the printer and computer.

• Troubleshoot accordingly based on customer’s description.

• Write detailed case reports using CRM for record management as well as tracing previous calls. Nationality:

• Filipino

• Syrian

Personal Attribute:

• Communication Skills: Fluent communicator with appreciation for the different communication styles required when working with other team members or with customers.

• Honest and Reliable: Strong morals and ethics ensure honesty, reliability and ability to undertake tasks responsibly.

• Flexible: Understanding of need to remain flexible to support last-minute demands and changes. Comfortable in changing environments and situations, ensuring ability to always remain flexible and adaptable.

Languages:

• English

• Arabic

• Tagalog

AlOurfali, Walid B.

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