Technical Support Call Center
Resume:
AP
Avlon Peurifoy
Technical Support
Specialist
**** ** **** ****** ** E Apt
***********@*****.***
Professional Experience
Xfinity February 2019 - December
2023
Technical Support Specialist
Listen to customer concerns evaluate and troubleshoot Utilize call center technology to troubleshoot, input, track and report customer issues
Identify technical issues, and try to resolve with correct, polite, efficient, and accurate communication.
Up sale additional services being sure to tailor to customers needs When needed, escalate calls to the appropriate tier of customer service function Meet goals and grow from feedback and coaching and team meetings JDK Delivery March 2012 - February 2019
Route Manager
Interact with customers and Route Service and Sales Representative Responsible for achieving revenue growth targets for the department through sales and retention.
Build relationships, ensure Genuine Service Excellence and always meet or exceed our customers’ needs.
Train, motivate, and create an environment of accountability to reinforce our zero- accident culture and mindset with employees.
Observe, analyze, and coach subordinates’ performance and behavior through evaluation rides and coaching sessions to meet or exceed performance goals and fully develop their skill sets.
Manage new product trials with target accounts and existing customers. Effectively secure new service agreements and service agreement renewals. Promptly respond to customer requests in conjunction with the Customer Response Center.
Education
University of Colorado, Colorado Springs
BA in Business Management August 2012 - June 2014
Tech Support · Wireless Support
i.e. Android · iOS · Call Routing ·
Call · Contact Centers · Customer
Service · Communication ·
Customer Relationship
Management (CRM) · Strategic
Communications · Problem
Management · Analytic Problem
Solving · Root Cause Problem
Solving · Call Center
Development · Technical Support
· Post-Sales Support
Key Skills
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