Customer Service Direct Care

Nellie Navarro

*******@*****.*** 863-***-**** Seguin, Texas

Summary

Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness and happiness. Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills

Compassionate Client Care

Client Transportation

Patient Care

Vital Sign Monitoring

Client Safety and First Aid

Feeding Assistance

Care Plan Assessment

Experience

Home Health Care Assistant Homestead Assisted Living

Lakeland,FL Sep 2018-Sep 2023

Provided personal care and companionship to elderly patients in their homes.

Assisted with activities of daily living, such as bathing, dressing, grooming, and toileting.

Transported clients to medical appointments or other errands.

Performed light housekeeping duties including laundry, vacuuming and dusting.

Prepared meals based on prescribed diets.

Assisted physical therapists with exercises designed to improve mobility and strength.

Maintained clean and well-organized environment for client happiness and safety.

Security Guard Metro One Loss Prevention

Allentown, PA Mar 2010-Aug 2011

Conducted daily security patrols of assigned areas.

Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.

Provided customer service assistance to staff and visitors in a professional manner.

Identified potential security risks and recommended corrective actions.

Issued visitor badges and access cards to authorized personnel.

Provided escorts for employees entering and exiting the building after hours.

Reviewed security logs to ensure proper documentation was maintained.

Caregiver HHA

New York, NY Jan 1999-Jan 2001

Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.

Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.

Monitored vital signs including blood pressure, temperature and pulse rate.

Prepared meals according to dietary requirements and assisted with feeding when necessary.

Accompanied clients to social events such as movies or plays.

Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.

Cashier Costco

Yonkers, NY Jan 1999-Jul 2000

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Issued receipts, refunds, credits or change due to customers.

Stocked shelves with merchandise when needed.

Processed returns and exchanges of merchandise in accordance with store policies.

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