MAURICE WILLIAMS

972-***-**** ad2q01@r.postjobfree.com

United States Air Force Veteran leveraging 10+ years of experience in consumer engagement. Adept at leading teams in a dynamic, fast-paced environment. Possess a comprehensive background in claims adjusting, compliance, budgeting, communications and production and manufacturing.

Case Management

Conflict Resolution

Project Management

Customer Service

Process Improvement

Compliance

Training and Development

Record Management

Innovation

KEY HIGHLIGHTS

Administrative Support: Skilled in maintaining order. Superb verbal/written communication skills perfect for updating organization documents, drafting correspondence, and presenting data reports. Able to multi-task long and short-term priorities to generate desired results. Proficient in Microsoft Office Suite.

Independent and Team Player: Enjoy collaborating with colleagues, clients, and customers, as well as completing tasks independently. Eager to motivate and inspire others to deliver their best.

Exceptional Customer Service: Strong communication skills to understand customer needs and provide excellent results. Track record of successfully dealing with various personalities to resolve dissatisfaction. Proficient in developing solid relationships with clients by developing trust and exhibiting credibility early in the process.

PROFESSIONAL EXPERIENCE

Gerber Collision NC 2023- 2023

Service Advisor/Estimator

Review warranty protections and advise customers on the best course of action for maximum cost savings

Inspect vehicles and identify issues to communicate to the repair shop to build repair work order estimates; ordering all necessary parts for order completion

Estimate, research and draft repair estimates

The customer point of contact from intake to repair order completion; providing all communication to the customer regarding the service timeline

Managing and overseeing the dealerships workflow and schedule

Independent Insurance Claims Adjuster AL/TX/LA 2020 - 2022

Complex Automobile and Property Adjuster

Arranged rental car and provided towing service. Communicated with witnesses, agents, repair shops, attorneys in the course of conducting investigations. Applied knowledge of policies, procedures, laws, and insurance regulations.

Examined insurance claim liability for property damage. Prepared and processed claims as efficiently as possible to ensure 100% satisfaction for all parties involved while producing timely payments.

Maintained a positive and professional attitude while determining liability

Adhered to daily schedule.

Observed all safety guidelines and reported safety concerns to management.

Social Security Administration AL 2019 – 2020

Customer Service Representative

Interviewed 1K+ applications for benefits by determining their claim for initial eligibility using established guidelines

Analyzed evidence, obtained and verified data gathered through interviews and investigations used to make benefits decisions

Solved problems through the use of Social Security policies and regulations and worked with the public to troubleshoot customer service issues

Veterans Affairs AL 2016 – 2019

Advanced Medical Support Assistant

Advised veterans and their dependents on their rights and benefits and acted as an agent in their best interest by preparing, presenting, and following through on claims for benefits before the Veterans Administration Board.

Interviewed 2K+ applicants both in person and over the phone regarding veterans’ benefits by gathering needed information to determine their eligibility

Explained benefits, laws, and regulations and assist veterans in completing required applications and forms

Analyzed factors such as legal, medical, and occupational factors to assist applicants in presenting eligibility evidence to prove disability

Aerotek/Hyundai Montgomery, AL

Production Worker May 2014-Feburary 2016

Performed on an auto production line with consistent speed and accuracy to ensure that production goals

were met in a timely manner.

Made every effort to increase productivity and efficiency without compromising quality with a

positive and professional attitude

Observed all safety guidelines and repo

Bank of America AL 2015 – 2016

Training Instructor/ Supervisor

Develop and deliver training programs for call center employees that improve performance and exceed customer expectations.

Design training programs that are engaging and interactive, using adult learning principles. To create training materials, including PowerPoint presentations, workbooks, and job aids.

Sumter County Middle School Americus, GA 2007 – 2015

In School Suspension Instructor

Assisted middle-grade educators with a class of 30 individuals needing behavior modification by teaching core programming to students.

Instructed students in academic subjects using phonetics, multisensory, and repetition

Worked with the lead teacher to develop and implement strategies to meet the needs of 30 students

Documented 30+ students on their progress using the school’s preferred learning management system while suggesting helpful resources to further progress

Cooper Tire and Rubber Company GA 2001 – 2006

Machine Operator

Maintained rubber fabricating machine.

Threaded material through the machine and set yardage counter to specifications

Responsible for calibrating control panel to control tension, speed based on the specified statement of work prescribed in operating procedures

United States Airforce ND

Missile Facilities Specialist 1990 - 1992

Responsible for keeping ICBM launch facilities at peak operational capability. Inspecting, maintaining, operating and repairing everything from launch control systems to facility heating and cooling systems

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