Proactive Professional Pursuing New Career Challenges with a Proven Track Record

Amy Monteleone

Membership Specialist/Executive Assistant

PROFILE

An accomplished Executive Assistant with over 19 years of experience in administrative and management roles across both profit and non-profit sectors. Proficient in providing exceptional support to C-level Executives, internal and external clients, and diverse organizational members. A dynamic entrepreneur with a talent for connecting and motivating individuals, while also mentoring staff in various situations to enhance direction and productivity. Known among my peers for being extremely organized, reliable, self-motivated, and a versatile team player with an enthusiastic "can do" approach.

CONTACTS

ad2pzu@r.postjobfree.com

463-***-****

Avon, IN 46123

EXPERIENCE

EXECUTIVE ASSISTANT/MEMBERSHIP SPECIALIST (remote)

Society of Professional Journalists (non-profit) / Indianapolis / 2020 – 2022

Orchestrated seamless management of email, calendars, travel arrangements (both domestic and international), correspondence, and speaking commitments for the Executive Director and the Membership Committee.

Spearheaded a transformative overhaul of association expectations and guidelines, fostering robust member engagement across multiple levels and successfully reigniting the participation of long-time volunteers.

Held comprehensive responsibility for the Impexium database, encompassing tasks such as data entry, membership renewals, query creation, report generation, and meticulous maintenance of membership records. Additionally, managed on-site IT duties, including troubleshooting, system backup, and training for new staff.

Achieved a 12% boost in membership by streamlining the renewal process and introducing a real-time help desk with live chat support.

EXECUTIVE ADMINISTRATIVE ASST/OFFICE MANAGER

Damien Center (non-profit) / Indianapolis / 2018 – 2020

In addition to overseeing the VP of Operations and COO, I successfully facilitated the seamless transition of the Interim CEO into their permanent role.

I provided comprehensive training and supervision for a team of nine front desk clerical staff, effectively managing scheduling for front desk coverage, conducting employee payroll activities, and conducting quarterly performance reviews.

My additional responsibilities encompassed diverse tasks such as processing invoices, soliciting budget proposals, coordinating meetings and travel arrangements, representing the organization at BOD meetings, and maintaining the CEO's calendar and email correspondence using Outlook/Gmail.

I cultivated collaborative relationships with downtown Indianapolis businesses, business owners, and political figures, actively contributing to fundraising efforts for HIV/AIDS-related issues and research, as well as supporting the Ryan White Foundation.

linkedin.com/in/monteleoneamy

twitter.com/amyrmonteleone

EDUCATION

Harrison College

1992-1994

Indianapolis, Indiana

Associate Degree

Summa Cum Laude

Fashion Merchandising/Apparel Design in Business Administration

EXPERTISE

DATABASE ADMINISTRATION

EMAIL/CALENDAR MANAGEMENT

SOCIAL MEDIA MANAGEMENT

MARKETING/EVENTS

TRAVEL MANAGEMENT

HUMAN RESOURCES

SKILLS

EXPERIENCE

FROM 2012 – 2017 During this time, I focused my time and attention on my family

as a stay-at-home mother.

Coordinated the neighborhood watch program with the local police department while managing the Homeowners Association.

Founded Cans and Coats, a successful clothing and food drive for the homeless in cooperation with local schools.

BUSINESS OWNER AND VIRTUAL ASSISTANT

Indy Girl Friday / Indianapolis / 2009 – 2012

IGF efficiently matched fully trained Virtual Assistants (VAs) with businesses on a per-project basis, significantly reducing the onboarding time for these businesses. In some cases, this resulted in substantial payroll budget reductions of up to 29%.

Our unwavering commitment to business philosophy, diligence, and customer loyalty led to an impressive retention rate of 90% or higher over three out of four years.

I successfully undertook the recruitment, training, and management of a dynamic team comprising five virtual assistants. This achievement was accompanied by maintaining high levels of employee morale and overall staff satisfaction.

IGF provided a wide array of valuable services, including day-to-day office administration, support for digital marketing campaigns, assistance in launching e-commerce platforms, conducting market research, and offering brand management and consulting services, among other tasks.

SENIOR EXECUTIVE ASST/MARKETING COORDINATOR

Duke Realty Corporation / Indianapolis / 2002 – 2008

Provided extensive administrative support to the Industrial Senior Vice President, Vice President, and a team of nine leasing representatives.

Successfully managed various tasks, including email and calendar coordination, domestic and international travel arrangements (including the use of the company jet), routine correspondence, and more.

Functioned as a dedicated personal assistant to the CEO, handling a wide range of responsibilities such as running personal errands and shopping, overseeing private residences staff, home managers and nannies, arranging family travel, organizing fundraisers and dinner parties, and collaborating with the accountant to consolidate banking information and receipts for tax purposes.

Assisted leasing representatives in scheduling and conducting industrial property showings, responding to RFPs and RFIs, and reviewing and notarizing property leases, all while closely monitoring income and expenses.

Spearheaded marketing campaigns that garnered industry recognition and significantly boosted brand awareness, particularly among investors and brokers.

Orchestrated the coordination and management of numerous industrial groundbreakings and broker events, often hosting 500 guests or more.

INTERPERSONAL SKILLS

ATTENTION TO DETAIL

EXTRA

CERTIFIED LIFE COACH

RISE UP VOLUNTEER-BOYS AND

GIRLS CLUB OF AMERICA

2014 on-going

MICROSOFT OFFICE SPECIALIST

CERTIFIED ADMINISTRATIVE ASST.

National Career Certification Board

2012 on-going

SOCIETY OF PROFESSIONAL JOURNALIST MEMBER

2022 – 2023

SHELTERING WINGS CENTER FOR WOMEN VOLUNTEER

2016 on-going

COMPUTER SKILLS

MS Office Suite

Mac and PC

Slack

Google Suite

QuickBooks

Impexium

Dropbox

SAP Concur

Adobe Creat. Suite

ZenDesk

iOS

Android

Social Media

Salesforce

ORGANIZATION/PLANNING

PROJECT MANAGEMENT

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