Samy Roushdy

ad2pzp@r.postjobfree.com

952-***-**** MB

Kirkland, WA 98034

SUMMARY

25+ years of experience in Business Development, CRM, Coaching & Leading, Strategic Thinking / Planning, Financial Management, Data Analysis, P&L Management, Forecasting, Budgeting & Performance Improvement / Reporting, Safety Practices & People Management.

Exemplary achievement of Key Performance Indicators (KPIs) in Customer Relationship Management

Leadership experience establishing effective relationships, creating high workplace morale, and increasing productivity and profitability.

EDUCATION

University of Wisconsin – Stout Menomonie, WI, USA

Master of Science in Hospitality Management

Specialization in Customer Relationship Management (CRM) and Service Marketing Management

University of Cairo Cairo, Egypt

Bachelor of Science

International Economics

PROFESSIONAL EXPERIENCE

Residence Inn – Marriott Bellevue, WA

Assistant general manager 10/2021 Till Present

Strengthening quality performance levels across the properties, resulting in top 10% status within company.

Initiating, developing, and cultivating strategic business action plans to meet customer expectations, provide value-added benefits, and increase overall profits.

Trainings Completed: Property management, Cost Saving, Behavior based interviewing, Revenue Management – GM – Orientation.

Residence Inn – Marriott Bellevue, WA

Director of Rooms Division 03/2016 – 04/2020

Hyatt General Manager – Task Force (6 Months) El Segundo, CA

Executive Committee Member, oversee all rooms division operations department.

Ensuring the quality and productivity of housekeeping/laundry functions that guarantee the cleanliness of all guest areas, high levels of personal service delivered by housekeeping associates and a stable work force.

Producing constant improvement in guest experience satisfaction metrics.

Slashed payroll / benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.

Trainings Completed: Effective leadership skills, Housekeeping Management, Financial Management.

Doubletree – Hilton Minneapolis, MN

Director of Front Office 1/2013 – 2/2016

Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, systems use and management, budgeting and forecasting

Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.

Recruit interview and train team members.

Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

Trainings Completed: Situational guest caring, Team building, Customer relationship management,

Global revenue optimization.

Marquette Hotel – Hilton Minneapolis, MN

Assistant Manager / Front Office Manager 5/2005 – 12/2012

Managing the operations of the front office and provide the daily supervision, directions, training and leadership to all staff.

Assisted in creating and setting service standards for front office positions to maximize the efficiency and ensure the service quality.

Effectively participated in developing and establishing policies and objectives consistent with those of the hotel to enhance the customer retention and maintain efficient operating system.

Trainings Completed: Effective management skills, Hilton HHonors 101 – Front office & Management, Managing change & transition – Leaders & Managers.

Cairo Media City Mövenpick Hotel Cairo, Egypt

Director of Sales & Marketing (Pre-Opening Experience) 10/1999 – 10/2003

Executive Management – Task Force / Training (9 months) Geneva, Switzerland

Experience and judgment resulted in realistic business and marketing plan that achieved planned target.

Identified and developed the key accounts and prospect accounts.

Pro- actively managed the total sales efforts to meet revenue goals

Effectively managed, coached and led the sales and marketing team.

Training Completed: Psychology of sales, Service marketing management, financial management, eSales overview, Customer Focused Selling & Global reservation system, Yield management

Cairo Heliopolis Mövenpick Hotel & Casino Cairo, Egypt (6/1996-9/1999)

Assistant Director of Sales & Marketing

Director of Interactive Marketing – Task Force / Training (7 months) Geneva, Switzerland

Maintained long-term relationship with major clients “Leisure & Corporate”.

Assisted in preparing the market plan and achieved the planned target.

Participated in relevant trade shows, worldwide.

Training Completed: Effective sales management, Maximum profits from trade shows, Effective meetings and presentations, developing sales team & Effective selling and marketing skills.

INTERNATIONAL TRADE SHOWS

ITB – Internationale Tourismus Borse Berlin - Germany

Years attended: 2003/2002/2001/2000/1999/1998/1997/1996/1995/1994/1993/1990.

WTM – World Travel Market London - England

Years attended: 2003/2002/2001/2000/1999/1998/1997/1996/1995/1994/1993.

EIBTM – European Incentive & Business Travel & Meetings Geneva - Switzerland

Years attended: 2003/2002/2001/2000/1999/1998/1997/1996/1995/1994/1993.

ATM – Arabian Travel Market Dubai– United Arab Emirates

Years attended: 2003/2002/2001/2000/1999/1998/1997.

Sales Blitz on behalf of Mövenpick Hotels – Europe. Paris - France

Years attended: 2003/2002/2001/2000/1999/1998/1997/1996/1995 .

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