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Customer Service Experience

Location:
Chicago, IL
Posted:
January 12, 2024

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Resume:

BIANCA O’NEAL

***** *********** *** ********* **

708-***-****

ad2pyh@r.postjobfree.com

OBJECTIVE

Excellent interpersonal and communication skills, a strong work ethic and the ability to effectively handle pressure without compromising quality service.

EXPERIENCE

Uber

Driver October 2016 to Present

Communicated with passengers and transported them to and from their desired destinations, ensuring the great customer experience.

Maintained vehicle clean and excellent condition, provided all -time excellent customer service, and resolved any customer problematic issues.

Loaded and unloaded vehicles, identified and took the shortest and fastest root, and demonstrated the ability to remain calm in stressful situations.

Followed navigational directions from GPS, calculated the right fare, and executed multiple administrative tasks as required.

Achieved and maintained a perfect 5-star Uber rider rating

McCane labs

Medical Biller and Coder 2020 to 2022

Accurately assigned ICD and CPT codes to patient medical records.

Reviewed patient charts and identified discrepancies in the medical documentation.

Performed computer assisted coding (CAC) using radiology information systems.

Interpreted medical terminology in order to translate it into the coding software.

Analyzed DRG assignments using ICD-9- CM codes.

Maintained 97% accuracy per 150 daily claims when assigning ICD and CPT codes to patient records.

Bimba Manufacturing

Material Handler 2017-2020

Released work orders and pick tickets for assemblers and pickers

Close orders that are done

Get paperwork for quick ships ready

Adjust inventory on oracle

Picking appropriate cases according to orders and placing the orders on carts for shipment

Operated stand up forklift

Dutch American Food

Machine Operator 2013-2016

Followed production instructions of supervisor to ensure quality

Carried out basic calculations with aid of a calculator

Followed written instructions and batch records

Maintained quality and quantity

Completed relevant documentation

Cleaned and maintained equipment and work area

EDUCATION

Diploma

Walter H Dyett Academy

AWARDS AND ACKNOWLEDGEMENTS

PC literate and skill in operating PC utilizing a variety of software applications

Knowledge of coding

Ability to perform detail oriented work

Strong attention to detail



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