Customer Service Experience
Resume:
BIANCA O’NEAL
***** *********** *** ********* **
********.**@*****.***
OBJECTIVE
Excellent interpersonal and communication skills, a strong work ethic and the ability to effectively handle pressure without compromising quality service.
EXPERIENCE
Uber
Driver October 2016 to Present
Communicated with passengers and transported them to and from their desired destinations, ensuring the great customer experience.
Maintained vehicle clean and excellent condition, provided all -time excellent customer service, and resolved any customer problematic issues.
Loaded and unloaded vehicles, identified and took the shortest and fastest root, and demonstrated the ability to remain calm in stressful situations.
Followed navigational directions from GPS, calculated the right fare, and executed multiple administrative tasks as required.
Achieved and maintained a perfect 5-star Uber rider rating
McCane labs
Medical Biller and Coder 2020 to 2022
Accurately assigned ICD and CPT codes to patient medical records.
Reviewed patient charts and identified discrepancies in the medical documentation.
Performed computer assisted coding (CAC) using radiology information systems.
Interpreted medical terminology in order to translate it into the coding software.
Analyzed DRG assignments using ICD-9- CM codes.
Maintained 97% accuracy per 150 daily claims when assigning ICD and CPT codes to patient records.
Bimba Manufacturing
Material Handler 2017-2020
Released work orders and pick tickets for assemblers and pickers
Close orders that are done
Get paperwork for quick ships ready
Adjust inventory on oracle
Picking appropriate cases according to orders and placing the orders on carts for shipment
Operated stand up forklift
Dutch American Food
Machine Operator 2013-2016
Followed production instructions of supervisor to ensure quality
Carried out basic calculations with aid of a calculator
Followed written instructions and batch records
Maintained quality and quantity
Completed relevant documentation
Cleaned and maintained equipment and work area
EDUCATION
Diploma
Walter H Dyett Academy
AWARDS AND ACKNOWLEDGEMENTS
PC literate and skill in operating PC utilizing a variety of software applications
Knowledge of coding
Ability to perform detail oriented work
Strong attention to detail
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