Joisy Daniel

ad2py8@r.postjobfree.com +1-206-***-**** Seattle, WA

PROFESSIONAL SUMMARY

Seasoned HR consultant with over 8 years of expertise spanning HR Consulting, Operations, Analytics, Shared Services, Compliance, Auditing, and Recruitment. Proficient in utilizing essential HR tools, including Workday, Kronos, Dovetail, Taleo, and ServiceNow. Skill set encompasses analytical strategy, client presentation, and project management, allowing me to deliver effective solutions and strategies.

PROFESSIONAL EXPERIENCE

Consultant, Deloitte Nov’ 2021 – Sep’ 2023

● Collaborated closely with multiple clients on understanding requirements, analyzing data, analyzing processes, content curation, and sharing insight; resulting in a 100% improvement in process efficiency and enhanced client satisfaction.

● Contributed to the development of a streamlined HR Ops framework, optimizing resource allocation and workflow management for enhanced operational effectiveness.

● Supported with HR documentation and desktop procedures (DTP), Call Center Scripts (CSS), and supporting documents.

● Developed and staged scenarios in the ServiceNow QAT environment,contributing to rigorous testing processes to guarantee system reliability.

● Participated in Service Rehearsal Testing by answering and guiding customer queries, summarizing the findings, and surveying the experience, contributing to a 100% improvement in test efficiency.

● Played a crucial role in Hypercare support, diligently monitoring issues and promptly addressing them to ensure the smooth transition of systems and operations.

HRSS Associate, Otis Worldwide Corporation Sep 2020 - Oct 2021

● Worked collaboratively with the group HR centers of excellence, HRBP, reward, change, payroll, and HRIS teams.

● Supported employees in EMEA, Australia, Middle East and Asia offering expertise in multiple HR systems and tools, including Workday and ServiceNow.

● Assist in maintaining accurate and up-to-date employee records, files, and databases.Manage personnel files

● Developed end-to-end expertise with the HR ticketing tool,ServiceNow, efficiently managing a wide range of HR related queries. Assisted in the onboarding and offboarding processes, ensuring a smooth transition for employees.

● Managed a periodic compliance report for the organization, ensuring adherence to regulatory and internal policies.

● Managed candidates offer generation and monitored background verification through vendors, ensuring a smooth onboarding experience for new hires while maintaining screen standards.

● Participated in case triaging using ServiceNow, contributing to a 80% decrease in time from submission to resolution.

● Respond to relative audit requests.

HR Shared Service Analyst, Brady Corporation Dec 2017 - Mar 2020

● Worked within data management guidelines, managing people data requests and the confidentiality of data.

● Ensured cases and requests are completed correctly and in time.

● Point of contact for employees, addressing concerns and providing guidance.

● Played a crucial role in the transition related to time and attendance, Benefits, Performance management in the Americas region single-handedly.

● Facilitated the onboarding of the HRBP self-service tool by providing training and establishing processes. Additionally, delivered Workday tool training to enhance organizational proficiency.

● Provided support for severance and commission payouts for America’s region, ensuring accurate and timely disbursements to employees. Manage internal records and documentation and perform regular audits to ensure data accuracy, integrity, completeness, and compliance.

● Analyzed and managed multiple HR reports on an ad-hoc basis, offering valuable insights to inform decision-making and strategic planning.

● Spearheaded process automation and standardization, including principles of lean methodology to reduce processing time and improve quality.

● Independently automated annual merit letter distribution process with the help of VBA codes which programmatically created folders and subfolders and then moved respective merit letters based on manager to reportee mapping file. This resulted in substantial time savings of 128 staff hours and zero errors, significantly improving operational efficiency.

HR Shared Service Executive, Brady Corporation Nov 2015 - Dec 2017

● Support Workday transactional items and ensure employee changes are processed appropriately, accurately, and timely.

● Maintained a customer satisfaction rate of 100% by promptly answering and resolving internal customer requests within an average response time of under 2 hours.

● Developed and maintained a Knowledgebase for case management. Generated HR reports, metrics, and analytics to support data-driven decision-making

● Successfully managed daily task assignment and work allocation, resulting in a 100% increase in team productivity and task completion efficiency.

● Led transaction accuracy audits, achieving a 99% accuracy rate and identifying and rectifying 100% of data discrepancies..

● Identify trends and provide insights to enhance HR strategies and processes.

● Maintained a 99% SLA adherence rate, consistently resolving process-related issues within the stipulated time frames and minimizing disruptions to operations.

Associate Talent Acquisition, Zyoin Web Pvt. Ltd. May 2014 - May 2015

● Managed end-to-end recruitment activities, including understanding the requirements of clients, sourcing profiles, initiating screening, shortlisting candidates, and conducting hiring events

● Maintained an internal database for analytics and generated daily reports, resulting in data-driven decision-making and the identification of opportunities for process improvement. Mainframe Developer, Wipro Aug 2010 - Mar 2011

● Developed and implemented mainframe modules, enhancing system functionality and performance. EDUCATION

MBA, HR & Marketing CMS Business School, Jain University, Bangalore BCA (Bachelor’s in Computer Application) Bangalore University, Bangalore

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