Emily Stever

Salt Lake City, UT

Cell: 801-***-****

E-Mail: ad2pxk@r.postjobfree.com

Summary

Personable and dedicated Customer Service Representative with extensive experience in any area you in your industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

Types 50-60 WPM

Credit card payment processing

Knows how to use a ten key very well.

Senior leadership support

Problem-solving abilities

High-energy attitude

Call center experience

Experience

May 2018 to Current

Focus Call Center Roy, UT

Customer Service Representative

Evaluated customer account information to assess current issues and determine potential solutions.

Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

Consulted with customers to determine best methods to resolve service and billing issues.

Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

June 2017 to March 2018

Teleperformance Ogden, UT

Chat Support Representative

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Assessed customer needs and upsold products and services to maximize Phone sales.

Served needs of as many as many as 60-80 customers per shift, including collecting payments, tracking rewards and handling customer service issues.

Worked with managers to develop service improvement initiatives.

Achieved high sales percentage with consultative, value-focused customer service approach.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

September 2016 to March 2017

Convergys Corporation Riverdale, UT

Travel Consultant

Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians and business executives.

Asked open-ended questions to best understand client needs and determine best travel offerings.

Promoted customer service satisfaction by acknowledging and anticipating client expectations.

Processed credit and debit payments and handled confidential information with discretion.

Handled travel arrangements for groups, couples, executives and special needs clients.

March 1997 to August 2015

Department of the Treasury Ogden, UT

Data Transcriber

Identified errors in data entry and related issues by mentioning to supervisors for resolution.

Transcribed data after verifying information to deliver projects with 100% accuracy.

Accurately entered data in numerical and alphabetical order.

Reviewed data for deficiencies or errors and corrected any incompatibilities.

Complied with security policies and kept information confidential.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Created agendas and communication materials for team meetings.

Improved customer satisfaction by finding creative solutions to problems.

Education and Training

May 1996 Ogden High School Ogden, UT

High School Diploma

Accomplishments

I did get my certificate of completion for being a Trainer while working at the Department Of The Treasury (IRS). I also was the lead of the team for almost a year and I lead that team to greatness. Never late with our deadlines and I was always willing to pull them all together to work as a team. Which if given the opportunity to do it all again, I would.

Skills

I will start out saying I am a quick hands on learner. When putting me in charge of a task, it gets done. I can type upwards of 50-60 wpm. I did data transcription for years on a ten key and I'm much faster at the ten key. However I do work hard and will put my all into whatever job or task I am doing. I feel that my talents would be best used other than where I am working now. I do like to work for a respectable place.

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