Customer Service Office Manager
Resume:
Kamie Aggas
Arlington, TX *****
*****.*********@*****.***
I have a lot of skills of value, I can learn anything very quickly. Management comes naturally. I can calm upset customers in most cases. I am always seeking to improve and advance. I adapt an extreme ownership mentality when it comes to work. I care about my customers and my facility, usually putting in extra effort.
Authorized to work in the US for any employer
Work Experience
PM Technician
Taylor Sudden Service - Fort Worth, TX
November 2023 to December 2023
Preventative maintenance on Taylor forklifts, filters, small repairs, read work orders, perform services on site.
Service Manager
Brakes Plus - Arlington, TX
October 2023 to November 2023
Customer service, quotes, work orders, answer phones, set appointments, cash handling, gather information from customer regarding concerns, translate information to techs Office Manager/Service Writer
Firestone Complete Auto Care - Cedar Hill, TX
September 2023 to September 2023
Greet customers, build estimates( find and price parts and labor), translate work orders to techs for completion, maintain lobby cleanliness, payments, account set up(vendors, marketing, customer financing options, creating GL codes, job codes, integrating features to system, and configuring P.O.S. system. Count, record and cross-reference supplies to common brand for inventory, create inventory list and input quantities. Order parts/receive parts
Store Manager
Meineke Car Care - Hurst, TX
July 2023 to September 2023
Sales, customer service, payroll, inventory, ordering and receiving, state inspections. Training, scheduling, maintain policies and procedures. Greet customers, enter services in the Teknetric system. Conduct service review and ring out customers. State inspections. Service writing estimate building
Manage floor control
Cash handle
Deposits
Inventory counting/submitting
Customer service advisor
Answer all phone calls
Call vendors to check on parts.
Assistant Manager/General Manager
KWIK KAR LUBE & TUNE - Euless, TX
February 2023 to June 2023
I am responsible for making sure the store continues to run smoothly when the General Manager is not present. Maintain policies and procedures. Greet customers, enter services in the eLube system. Conduct service review and ring out customers. State inspections.
• Manage floor control
• Service writing/ phone estimates
• Cash handle
• Deposits
• Inventory counting/submitting
• Customer service advisor
• State inspector
• Oil change
• Tune-up
• Brake pads & Rotors
• Some suspension
• Belt replacements
Automotive Technician/Assistant Manager
Jiffy Lube - Arlington, TX
August 2022 to February 2023
• Oil changes
• Customer service
• Cashier
• State inspector
• Inform customers of needed service
Education
Diploma in General
Crosstimbers Academy - Weatherford, TX
January 2010 to March 2011
Skills
• Bookkeeping
• Inventory control
• Oil Change
• Brake Repair
• Automotive Repair
• Mechanic Experience (1 year)
• Suspension
• Vehicle Maintenance
• Automotive Diagnostics
• Delivery Driver Experience
• Mechanical Knowledge
• Bookkeeping
• Front desk
• Typing
• Customer service
• Office management
• Negotiation
• Cash handling
• Serving
• POS
• Driving
• Automotive repair
• Store management
• Cash register
• Hospitality
• Auto service management
• Sales
• Quality control
• Financial services
Certifications and Licenses
ASE Certification
EPA 609 Certification
Driver's License
Contact this candidate