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Customer Service Follow Up

Location:
Arkansas
Posted:
January 12, 2024

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Resume:

Erireka Collins

Memphis, TN *****

ad2pvw@r.postjobfree.com

+1-901-***-****

Dynamic and highly motivated Recruiting Professional with 5+ years customer service experience and excellent analytical and follow up skills and experience with benefits and payroll administrations. Able to take direction from others, persistently exceed expectations and juggle multiple tasks in a fast environment. High level of interpersonal skills to handle sensitive and confidential situations QUAIFICATIONS AND ACCOMPLISHMENTS

• Proven ability to solve sensitive issues and problems in a professional manner

• Exceptional filing and organizational skills

• ADP, Peoplenet, Ultipro and Kronos

• Benefits and payroll administration

• Excellent people skills

• Organizing job fairs

• FMLA

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Recruiting Analyst

PFSweb - Memphis, TN

2016 to Present

• Fulfilling requests from managers with prior approval from HR Manager

• Create online job postings

• Review resumes and applications

• Coordinating and setting up for new hire orientations

• Organizing and maintaining of HR file room

• Assisting with new hire paperwork and personnel files

• Maintain employee personnel files that will include information such as personal data, compensation, benefits, tax dates, attendance, performance reviews or evaluations, and termination date and reason

• Maintain employee uniforms and yearly replenishment

• Responsible for filing and organizing of paperwork for employee personnel files

• Assists with the annual appraisal process.

• Assists managers in addressing performance concerns and coaching.

• Handle employee relations investigations, counseling, disciplinary action, and exit interviews.

• Provides HR policy guidance and interpretation. Assists in the maintenance of the employee handbook.

• Maintain compliance with federal and state regulations concerning employment. Stays up-to-date on new developments in employment law. Complete Unemployment claims and attend hearings as scheduled.

• Maintains HRIS / Peoplenet systems, including updating employee records, and processing employee terminations.

• Coordinates company events and programs.

• Process Workers Compensation claims and coordinate care.

• Manage and coordinate fitness and wellness programs and services. Manage and train staff of wellness specialists, health educators, or fitness instructors.

• Recruits candidates to fill positions for professional, administrative, clerical, customer service, light industrial, warehouse and production areas.

• Interviews and evaluates candidates to determine their qualification to fill open positions.

• Screen/Interview candidates over the phone and in person

• Completes reference checks, backgrounds, E-verify, drug screens, employment verifications in accordance with company policies.

• Screen and identify talent through passive and active sources including postings, social networking, internet research

• Document work progress in company database

• Conducts company new hire orientations and client specific orientations

• Significantly contribute to the candidate pipeline on a weekly basis

• Communicate with internal hiring managers on a daily basis

• Manage Staffing Agency Partnerships

General Clerk B

Memphis Animal Services Administration - Memphis, TN 2013 to 2015

• Process Adopts, Redemption, Transfers, Fostering, and Exchanges

• Dispatch Officers out for sick and stray animals

• Greeting guests and respond to phone call

• Able to communicate clearly both verbally and in writing

• Updates and maintains employee personnel file

• Operating document scanner and personal computer to scan pages into employee files

• Create, edited, or delete employee files in computer database

• Redacts and Prepares employee files for viewing or in response to requests (such as subpoenas, media requests, or Civil Service Commission)

• Responds to outside requests to verify City Of Memphis employees' statues

• Ability to operate a microfilm viewer or printer Education

Diploma

Treadwell High School - Memphis, TN

2007

Skills

• Organization Skills-Scheduling multiple interviews

• Time Management

• Well organized and detailed

• Comfortable working with all levels of management

• Team player

• Proficiency with MS Office.

• Reduced turnover and increase FTE hires

• Interviewed and hired more than 500 associates within 10 weeks

• Empathic and trustworthy

• Familiarity with employment law

• including FMLA

• ADA

• WC

• COBRA.

• ATS

• Human Resources Management

• Talent Acquisition

• UltiPro

• Kronos

• Human Resources

• Analysis Skills

• Workday

• Event Planning

• Office Management

• Workers' Compensation

• HR Sourcing

• Management



Contact this candidate