Customer Care Service

ASHLEE THAYER

C: 678-***-**** E: ad2pvq@r.postjobfree.com

PROFESSIONAL SUMMARY

Detail-oriented with a focus on customer care and error-free work. 10 years in fast-paced customer service environments.. Personable and professional under pressure. Empathetic with customers concerns with extensive background in conflict resolution and customer care.

SKILLS

Quick learner

Retail pharmacy procedure and law knowledge

Motivated self-starter

Multi-line phone skills

Safety and sanitation training

Creative problem solver

Service-oriented team player

Proficient in cash management

Positive attitude, Cheerful and energetic

Exceptional organizational skills

Honest, trustworthy and punctual

Excellent multi-tasker

Exceptional communication skills

WORK HISTORY

Mazzy’s Sports Tavern. 06/2019-01/2020

Interact with customers and staff to succeed in positive experience

Stock beer, wine and liquor

Start and stop pool table times and equipment for customers

Accurately pour cocktails and shots to company standard

Greet customers in a timely fashion

Effectively ring in food and drink orders on P.O.S systems

Ralph’s Tavern. 01/2019 -06/2019

Fully stocked bar

Used P.O.S systems to accurately ring in orders

Used state sanitary systems to clean glasses and bar

Accurately made mix cocktails and shots

Communication with staff and customers in friendly manner

Open and closed bar in effectively

The Place Tavern Bar and Night Club March2017- 2019

Fully stock full bar

Accurately use P.O.S system to start guests tabs and place orders

Accurately rings in drinks and food orders

Extensive knowledge in drinks and shots

Lead aka “point” position in a fast paced club environment

Excellent communication skills with customers and regulars

Opened and closed bar in a timely manner

Effectively communication with staff and waitresses to produce the club was running smoothly on the floor and behind the bar

The Mill Kitchen and Bar November2016-March 2017

Opened and closed bar in a timely manner

Attended to guests needs by explaining signature drinks and cocktails

Stocked bar and took inventory of all alcohol

Successfully made craft cocktails (muddled, shaken and call drinks)

Maintained a clean and friendly work environment

Served food and drinks in a timely and professional manner

Operated POS systems

Kids R Kids / Sprayberry 2.0 Lead teacher/floater 04-2015 – 7-2016 Marietta GA

Abided by state guidelines to create safe learning environment, according to state ratios and laws.

Managed classroom in creative ways to ensure a fun and effective learning environment.

Obtained certifications from Bright from the Start.

Assisted in filing and obtaining proper paper work according to State Guidelines.

Communicated with Parents daily.

Certified in children and infant CPR

Sophisticated Spirits Georgia –04-2014 to Present

Staff Charity Events

Prep Venue and attend to Guests

Bartend and stock full bar

Attend to guests by preparing speciality cocktails and drinks

Set up break down the bar in every venue

Pharmacy Technician, 02/2014 to 04/2014 Publix Pharmacy – Home Wood, AL

Accurately filled and dispensed an average of 200 prescriptions per day

Assisted other pharmacy staff with drug inventory, purchasing, and receiving

Regularly stocked shelves, rotated stock and checked for expired medications

Performed technical processes required to dispense medications to patients

Receptively answered customer questions and helped locate desired items in the pharmacy

Child care, 01/2012 to 07/2012 City of San Diego – San Diego, CA

Encouraged good behaviors using the positive reinforcement method

Established a safe play environment for the children

Organized and engaged in recreational activities such as games and puzzles

Dressed infants and toddlers and changed their diapers

Communicated openly with children's parents about daily activities and behaviors

Waitress/cashier, 03/2007 to 01/2011 Stallone's Pizzeria – Lucerne Valley, CA

Routinely supported other areas of the restaurant as requested, including answering telephones and

completing

Financial transactions for other staff

Displayed enthusiasm and knowledge about the restaurant's menu and products

Followed all safety and sanitation policies when handling food and beverage to uphold proper health

standards

Consistently provided professional, friendly and engaging service

Addressed diner complaints with kitchen staff and served replacement menu items promptly

EDUCATION

High School Diploma: General Education, 2010 Lucerne Valley High Lucerne Valley, CA

Cosmetology, Marenello School of Beauty El Cajon, CA

Community Involvement

Cherokee Humane Society Volunteer. 2020 to present

Polo in the Pines Supporting Childhood Cancer 2016 Atlanta GA

Ron Clark Academy National Teacher Conference 2016 Atlanta GA

Steeple Chase Supporting Cancer Research 2016 Rome GA

Sunshine for a Rainy Day Supporting Child long term illness & Special needs 2015 Atlanta Ga

Humane Society Charity Event 2015 Atlanta Ga

Little League of America Volunteer umpire 2010 Lucerne Valley CA

Little League of America Volunteer Coach (softball) 2009 Lucerne Valley CA

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