Accounts Payable Customer Service
Resume:
FOUCHINA KIRKENDOLL
L EAD COLLECTION S P E C I A L I S T
*********@*****.***
Duluth, Georgia 30096
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Motivated individual with experience in financial services. Reduces delinquent accounts and increases customer satisfaction. Skilled in developing relationships with customers to ensure a mutually beneficial outcome. Expert in using collections software and understanding complex credit regulations.
Career Objective
S k i l l s
Predictive Dialers Quarterly Reviews
Monthly Reconciliations Accounts Payable and
Accounts Receivable
LEAD COLLECTION SPECIALIST
REVENUE CYCLE ASSOCIATES — Sandy Springs, GA
Aug 2018 - Oct 2023
COLLECTIONS AGENT
FIRST FINANCIAL MANAGEMENT — Norcross, GA
Apr 2018 - Aug 2018
E x p e r i e n c e
Coached new employees on best practices related to collections processes. Maintained up-to-date records of all collection activities in accordance with company guidelines. Analyzed customer financial data to assess risk levels associated with new applicants. Collaborated cross-functionally with other departments as needed throughout the collections process. Managed multiple tasks simultaneously while ensuring accuracy in customer account information updates. Provided exceptional customer service while negotiating payment arrangements with delinquent customers. Utilized advanced problem-solving skills to identify and resolve issues preventing successful collections outcomes.
Trained new employees on the collections process, policies, and procedures. Adhered to all state, federal, and local laws governing debt collection activities. Reviewed past due accounts daily to determine appropriate next steps for resolution. Conducted research on credit reports for potential customers prior to approving their applications. Ensured compliance with Fair Debt Collection Practices Act standards when communicating with customers. Adhered to all applicable laws, regulations, and company policies.
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COLLECTIONS AGENT
AFFILIATE ASSET SOLUTIONS — Peachtree Corners, GA
Oct 2015 - Apr 2018
Utilized problem solving techniques to resolve customer disputes quickly and efficiently. Monitored changes in the industry that could affect collections processes or policies. Maintained accurate records of collection activities in database system. Analyzed customer financials for potential solutions to delinquency issues. Successfully handled high-volume calls from delinquent customers. Provided excellent customer service while following collections procedures. Developed strong communication skills to negotiate payment plans with customers. Assisted customers with making payments via credit cards or electronic transfers. Provided detailed reports to management regarding collection activities. Coached new employees on best practices related to collections processes. Utilized problem solving techniques to resolve customer disputes quickly and efficiently. Successfully handled high-volume calls from delinquent customers. Analyzed customer financials for potential solutions to delinquency issues. Initiated legal action against delinquent customers when necessary. Maintained accurate records of collection activities in database system. Adhered to all applicable laws, regulations, and company policies. Assisted customers with making payments via credit cards or electronic transfers. BACHELOR OF ARTS (B.A.) IN BUSINESS MANAGERIAL ARTS May 05 CHARLESTON SOUTHERN UNIVERSITY — Charleston, SC, US Education
Certifications
Certified Coach Practitioner
References available upon request
References
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