Tiffany N. Moon

SUMMARY OF QUALIFICATIONS

*. Excellent Customer Service 7. Help to resolve challenges

2. Excellent oral and written skills 8. Communication Skills

3. Self-motivated and reliable individual 9. Escalation Issue Skills

4. Able to learn quickly 10. Retention

5. Punctual and detail-oriented 11. Loyal

6. Works well independent or with a team 12. Client Education

PROFESSIONAL EXPERIENCE

Metrocare Services (Mental Health) Dec 2021-Feb 2023

Community Living Specialist II Dallas, TX

•Assisted dual diagnosis clients (Schizophrenia) with their daily living activities such as bathing, grooming, as well as their daily hygiene

•Prepped and cooked for all 25 clients Lunch and Dinner

•Daily Apartment checks

•Daily briefings on all clients via email to General Manager

•Weekly store runs for clients with vehicles

•Assisted with helping clients find community services; helping clients in determining the service needs as well as paperwork (food stamps, social secjurty, job search etc.)

•To evaluate each person’s skills and needs using the Reach skills assessment, Coordinated Service Support Plan

•Addendum, Self-Management Assessment, and Individual Abuse and Prevention Plan

Half Price Books Corporate Receptionist (Imprimis Group) Mar 2017-Oct 2021

Corporate Receptionist Dallas, TX

•Answer all inbound calls on a 10- line switchboard operation station and direct them to the correct personnel.

•Whether over the phone or in person, as the receptionist I maintained a positive attitude coming through loud and clear over the phone.

•Greet all visitors advising of their meetings and escorting them to different conference rooms within the office.

•Organize daily receipts for all HPB stores.

•Have all mail out ready for FedEx Ground

UBER Jan 2018 – Mar 2020

Driver/ Chauffeur Dallas, TX

•Ensured that customers arrived safely and timely to their destination while creating customer satisfaction.

•Created Excel spreadsheet and maintained files to track mileage, maintenance, and miscellaneous expenses.

•Managed routes through use of iPhone app technology.

United Parcel Services Oct 2019- Jan 2020

Dispatcher (Temporary Peak Season ) Dallas, TX

•Oversaw inbound/ outbound tra-ctors and trailers.

•Ensure loads and tractors are assigned to drivers to meet service goals.

•Oversaw the UPS Dispatch activity.

•Knowledge of HFCS and its functionality.

•Demonstrate a detailed understanding of processes, procedures, and methods; demonstrate a broad knowledge of tools, equipment, and technology

•Providing input to the UPS management on Feeder Driver Performance.

•High employee traffic office, multi-task, and have a high stress tolerance.

Borrower Services Representative Aug 2015-Aug 2017 Great Lakes Educational Loan Services Plano, TX Answer incoming calls from borrowers questioning their student loans coming up with a solution on paying toward their student loans as well as restore and maintain their accounts in good standards.

•Contact borrowers outbound whose accounts are past due, and work to find solutions that work for them.

•Educating borrowers on their loans to understand how much they have borrowed and the best way to manage their student loans.

CSL Plasma June 2014 – July 2015

Donor Tech Mesquite, TX

•Performs general administrative duties, including greeting donors in a friendly manner, answering phones and assisting

•Establishes and maintains donor files in an organized and efficient manner.

Transamerica Life Insurnace April 2008 - March201 Retention / Sales Plano, TX

•Respond to customers inquiries in regards to a wide range of products and services.

•Resolve customers' inquiries in regards to a wide range of products and services.

•Generate new business through the support of sales campaigns and retain existing customers.

•Cross sell additional products as appropriate.

•Handle administrative duties including data entry, filing and receptionist relief.

Nexus Recover Center Jan 2004-Dec 2006

Adolescent Behavioral Recovery Tech Mesquite, TX

•Supervised all adolescents in a lock down substance abuse disotrder facility

•Daily intake of all adolescent new clients

•Checking of all clients bags as well as the client to make sure all paraphernalia is not in their belongings

•All clients went to weekly outside NA and AA meetings

•Scheduled all outings and drove the 15 passenger van to and from meetings ande outside outings

•Behavior modifications

•Daily log on all clients advisisng of the next staff what all has been going on between all clients that day.

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