Resume

Customer Development Director

Location:

Coopersburg, PA, 18036

Salary:

$160,000

Posted:

January 12, 2024

Contact this candidate

Resume:

Patricia A. Lewis

**** ************ ****, ***********, ** 18036

Phone: 610-***-****

E-mail: ad2ptk@r.postjobfree.com

CAREER BACKGROUND AND GOALS

·I am a veteran in sales and highly experienced in the Consumer Goods Industry. I am experienced in multiple categories and in several Channels. I use my diverse experience and seasoned skills to help profitably grow the business. I am driven to deliver outstanding results and I am focused on the client/customer, and always aim to deliver on targeted objectives. I am not afraid of new Categories or Markets. My career has been built on constant change and adaptability.

PROFESSIONAL EXPERIENCE

CROSSMARK, Harrisburg, PA.

Director Customer Development- Rite Aid 7/6/20 to 12/1/2023

During my time as Director Customer Development, I have delivered many new items, volume growth, and trade spend efficiencies for several major clients. I have earned accolades and support from Rite Aid, our Clients and CROSSMARK. During my time at CROSSMARK, I have managed several major Manufacturers across many categories at Rite Aid; First Aid, Household Chemicals, Vitamins, Hair Care, Candy, Beverage, Pet Food/Care, Food-Grocery/Snacks, Skin Care, Bath, Cosmetics, Summer Seasonal, and Party Supplies, I have grown Factory Sales across all clients through new item placements, improved/effective promotional planning, and Plan-O-Gram revisions. Some of the larger Manufacturers I represented were: Clorox (Including Burt’s Bees), Blue Buffalo, Ocean Spray, Premier Nutrition, Dickinson Brands, and Vital’s. I also worked with Distributors like Core-Mark and DOT.

My specific duties as Director Customer development include:

·Manage Forecast and budgeting of Rite Aid Client’s revenue.

·Mastering Client business systems, such as Siebel, Exccedra, and SalesForce

·Deduction management

·Mastering internal tools such as AcceleratorManage and support all relationships with all assigned Clients.

·Managing 1 direct report

·Assist in building and managing ad plans and trade spend for all my clients and my team’s clients.

·New Item presentations and implementation

·Review, Sign and Submit all ad plans, contracts and execute.

·Build, manage and support all relationships at Rite Aid, at all levels.

·Worked in an extremely fast paced environment, and collaboratively work across multi-functional teams.

·Mentor and guide my direct report.

·Participate in and contribute to weekly Drug Leadership Conference calls.

·Seek out and encourage manufacturers to use CROSSMARK for Representation at Rite Aid.

Advantage Sales & Marketing, Harrisburg, PA.

Rite Aid Team Leader 9/23/13 to 7/5/20

As Rite Aid Team Leader, I have been able to continue achieving successful results at Rite Aid. I manage a multitude of major Manufacturer’s across 13 categories. My specific duties as Team Leader include:

·Managing 1 direct report

·Assist in building and managing ad plans and trade spend for all my clients and my team’s clients.

·New Item presentations and implementation

·Review, Sign and Submit all ad plans, contracts and execute.

·Build, manage and support all relationships at Rite Aid, at all levels.

·Build, manage and support all relationships with all assigned Clients.

·Work in an extremely fast paced environment, and collaboratively work across multi-functional teams.

·Mentor and guide my direct report.

During my time as Rite Aid Team Leader, I have delivered a many new items, volume growth, and trade spend efficiencies for several major clients. I have earned accolades and support from Rite Aid, our Clients and Advantage. During my time at Advantage, I have managed Household Chemicals, Vitamins, Hair Care, Beverage, Pet Food/Care, Food-Grocery/Snacks, Skin Care, Bath, Cosmetics and Baby Care. I have grown Factory Sales across all clients through new item placements, improved/effective promotional planning, and Plan-O-Gram revisions. Some of the larger manufacturers I represented were; Bumble Bee,Church & Dwight, SC Johnson (including Method, Mrs. Meyers, Babyganics and Raid), Smucker’s (including their pet division), Turkey Hill, Inspired Beauty Brands, Pacific World, Not your Mothers Hair Care, Natrol, Sargento, SunMaid, Oberto, Hanes Celestial, Yes To, Street King Energy and Forto Coffee Shots. I also worked with Distributors like Core-Mark and DOT.

Reckitt Benckiser, Parsippany, NJ.

National Account Manager – Rite Aid Corporation 2006 - 2013

As a National Account Manager for Reckitt Benckiser, I have become extremely adaptable to change. During my long career with this company they have acquired several major brands, across many different Categories. This has given me the ability to become very adaptable and knowledgeable across many different categories. These constant additions and changes have provided me with experience similar to working for a new company every few years.

The categories that I have built my career on include:

·Spices, Condiments and Sauce Mixes

·Household Chemicals (AirCare, Disinfection, Auto Dish, Laundry Detergents, Rug & Upholstery, etc.)

·Skin Care (Acne Care & Depilatories)

·Consumer Health Care, Over the Counter products in the Cough/Cold, Sore Throat categories

The Rite Aid Team combined, delivered $65MM in topline sales. The Categories that I had direct responsibility for delivered approximately 50% of the annual topline sales.

Main responsibilities as a National Account Manager at Reckitt Benckiser included:

·Drive a positive account specific and brand specific P & L. This required positively impacting Gross Sales, Freight Discounts, Cash Discounts, Trade Spend, returns/unsalables/markdowns and individual product contributions.

·Meet and exceed assigned Net Revenue, Gross Margin and Market Share targets.

·Accurately Forecast against assigned account’s Base, Promotional, New Item and Special Pack demands.

·Strong understanding and accurate management of sales planning system (Siebel).

·Executing Corporate Promotional Strategies and creating/executing account specific promotional strategies.

·Using strong analytical skills to utilize all available syndicated data and account specific loyalty and POS data to present and sell in, shelving initiative, new items, promotions and go to market strategies.

·Manage and execute all Corporate Shelving and Distribution initiatives.

·Create and deliver compelling, fact based presentations resulting in the achievement of key goals.

·Build and maintain strong business partnerships across all levels within the assigned account.