Tisha Nicole Abbott

770-***-****

ad2pt2@r.postjobfree.com

Systems

SAP -Anybill, OneSource / ERP- Workday/ SAP -CRM/JIRA/ TDR/ Trintech/ Avalara

Wolters Kluwer (CCH) / Westlaw/ Adobe Acrobat/ RIA Checkpoint/

SharePoint/ Smart sheet / Excel/ PowerPoint/ Visio/ Word/ Outlook / Google Translate

Workflow Manager /Tax Certificate Management System / Sabrix / Determination/ PDI/ Data Warehouse /DTI / OnBase / Right Angle

Experience:

RaceTrac – Atlanta, GA

Sr. Analyst / Tax Manager Feb. 2022 -

Completes general tax, accounting, audit, and compliance functions including research, report/spreadsheet preparation, invoicing, account interpretation and analysis for RaceTrac, Metroplex, C.B. Properties and affiliates.

Completes, reviews, investigates, and corrects errors and inconsistencies for supplier invoice requests and journal entries (JE, EIB, SIR) in financial systems.

OOTB Integration with MS Teams, Service Now and ERP Workday for collaboration with internal teams.

Assists with gathering and analysis of information for the preparation of tax returns for monthly, quarterly, and annual filings by outsourced providers via NAM.

Compiles information for audits to ensure that all companies comply with state and local tax legislation. Communicate audit findings to management as appropriate.

Return to Accrual (Payable & Deferred) for Anybill monthly reconciliation payments.

Reviewed historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results.

Resolved financial business process for payment transactions 14 state jurisdictions.

Uploading resale exemption certificates, renew licenses.

Research knowledgeable and stays up to date on applicable tax law and general business practices to remain knowledgeable and stays up to date on current events and concerns.

Monitor PDI system analysis of invoice transactions for fuel planning and sales/use financials.

Manager of projects; assist Sales & Use, Property Tax, Motor fuel Tax, and Income Tax in audit, research, filing requirements, and complex tax issues.

Train tax administrators ensuring efficiency and innovative techniques.

Thomson Reuters – Carrollton, TX

Indirect Analyst Oct. 2019 – Feb. 2022

Research, analyze, interpret, and document tax laws and regulations to enable accurate tax determination in complex and demanding tax authorities pertaining to: Sales & Use, Exemptions, Telecommunications, VOIP, Technology, Retail, Property Tax, and Calendar (VAT -International Tax, NAM, LTAM, Canada, Puerto Rico, Dominican Republic, Mexico, Europe, Africa, China) in completion and review of Effective Tax Rate Analysis (ETR).

Monitor tax statues, regulations, legislative activity, court decisions and publications on a continuous basis to stay informed of changes in laws and regulations for Tax Law Updates.

Collaborate with cross-functional teams like GIS, governance, and operations for data requirements. KPI driven Operations with Tax team and larger organization for reporting and analytics.

Research, develop and implementation of tax rates via OneSource Determination for convenience store/retail products.

Design, develop and implement latest content and content changes within applications and ETL processes from various sources into data warehouses, data lakes and cloud platforms: Write Script Development, OneSource/Sabrix, Testing, JIRA, and TDR.

Reviews, investigates, and corrects errors and inconsistencies in tax entries via Sabrix.

Design and execute test scenarios to ensure content accuracy and functionality in Sabrix.

Provide legal and administrative support to attorneys. Correspond with tax authorities to obtain content requirements.

Verizon Wireless - Alpharetta, GA /Morristown, NJ

Sr. Analyst June 2004 - Sept. 2019

Interface with varying levels of management to address issues/questions regarding exemptions and taxability. Upload and verification of resale exemption certificates

Obtain proper tax exemption documentation (sales and use, non-profit, multi-state, foreign diplomat) for entire customer base for database entry. Set up and change tax exempt customers across all billing systems via batch add to reduce rejects.

Cross training floor teams for Employee Liable Discounts, Contract Audits, National Tax-Exempt certificates by state and reconciliation to ensure execution of compliance of policies and procedures.

Evaluated tax related audits and notices to determine/recommend necessary adjustments and certifications needed to enhance operations.

As Subject Matter Expert, manage projects for Reseller accounts, Direct Pay Customers, Government Contractor decreasing service time by 50% by implementing process improvement plan via automation.

Developed methods, techniques & evaluated criteria for obtaining results, pertaining to One Source, Tax Templates, and produce effective & efficient processes for the business to reduce costs and improve morale.

Research product tax rate(s) and implement to OneSource for client use based on location/destination.

Worked closely with legal, sales, clients, customer care, compliance, regulatory and training to ensure accurate recommendations and procedures improved quality control.

Create training guides for curriculum development/new hires as reference manuals for detailed information on processes and procedures to raise efficiencies and improve training.

Used risk assessment and compliance monitoring software/processes to track, mitigate and report fraud activity for cloning, network, social engineering.

Manage risk assessments for identity fraud referrals via credit card charge backs.

Qualifications:

Bachelor of Science Degree, Norfolk State University - Norfolk, Virginia

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