Customer Service Home Care

Profile

Highly motivated, self starter looking to utilize my skills and have the ability to grow,

Experience:

CEO/Founder: Charlies Angels Healthcare LLC 2021- Present

Owner and manager of a Home Care agency covering all five boroughs of New York City, including Long Island. Hire individuals that are team players, and self-sufficient to care for seniors and mentally challenged adults in the comfort of their home. Assist employees with time management skills as well as teach employees how to multitask effectively and efficiently. Mange Bookkeeping and run payroll on a weekly basis. Maintain efficient amount of supplies for employees, and follow all safety guidelines according to state regulations.

Oversee and manage two other offices in Pennsylvania.

CEO/Founder: Charley’s Angels Health Network LLC 2021- Present

Owner and manager of a Home Care agency covering the counties of Northampton, Lehigh Valley, Bethlehem, Coplay, Whitehall, and Allentown. Hire individuals that are team players, and self-sufficient to care for seniors and mentally challenged adults in the comfort of their home. Oversee payroll and the hiring process. Run background checks for all staff to ensure the safety of the patients. Follow all state regulations and protocol to ensure everything is up to standards.

CEO/Owner, TiyAliya_Photos, 2011-Present

photographer, provide service by taking family photos, special event photos, including, but not limited to weddings, baby showers, engagements, sweet 16's, etc. Specialize in keep sake items of pictures taken such as Wall Mounts, photo books, calendars, planners, mugs, and more.

CEO/Founder, House of Bundles LLC. 2017- Present

Provide customers with customized Wigs, sell human hair bundles, Clip INS, lip glosses, and more. Show phenomenal work Ethics while dealing with customers request. Book keeping, Accounts Receivable, Accounts Payable,

City Letter Carrier, United States Postal Service — 2018–Present

Daily functions include sorting, organizing, and distributing mail and parcels. Implementing superior customer service skills. Arranging parcels in truck To be delivered, keep logs Of daily activity for accountability.

Direct Support- PRIVATE CLIENT 2008- Present

Ensure appropriate supervision, health and safety of the individual, implement individual plan of protection

Advocate for individual in the community by assisting with dr appts, recreational activities, grocery shopping, providing exceptional companion care.

Plan and prepare a balanced diet.

Direct Care Counselor: PRIVATE CLIENT – 2017- Present

Facilitate individual’s learning and skill training in fire safety

Plaining and preparing balanced meals, assist patient with groceries and monthly budgeting.

Assist with providing ethical and moral values

Assist with developing social skills.

Dr. Ajoy Pandey Internal Medicine

Managed the office – answer a heavy phone line, schedule patients for appointments and recurring appointments,

Medical Billing for the doctor and ensure the. Doctor was paid for services. Answer a heavy phone system. Patient charting, filing, faxing,

Order prescriptions for patients and refills.

Dr Allen Bennett

Office manager

Medical Assistant.

Took patients vital. Signs including finger sticks, blood pressure, do patient charting, filing, faxing, answer a heavy telephone line. Order patient meds and refills on meds, show exceptional customer service.

Dr Sheridan

Medical Assistant:

Great interpersonal skills, patient chart filing faxing typing, assist office manager with billing. Took patients vital. Signs including finger sticks, blood pressure, do patient charting, filing, faxing, answer a heavy telephone line. Order patient meds and refills on meds, show exceptional customer service.

Sales Representative, CoWorx 2017 - 2018

Took hundreds of sales calls daily and implemented customer service skills, utilized skills taught in training by offering promotions, assisting customers choose the correct plan for their budget.

New York City Police Department 2004- 2013

Police Officer

Traffic Agent

Served the city of New York within the five boroughs by SERVING AND PROTECTING the citizens. Issued summons to vehicles in violation,

Education

Northampton College - Medical Billing and Coding. 2022- 2023

Harvard Business School - Masters in Business Administration. 2021- Present

North Central University Masters in Public Administration 2017

Medgar Evers College, Brooklyn NY, Bachelor of Arts 2010- 2013

Southern New Hampshire University, master’s In business administration 2019-2010

Major Business Administration

Skills

Phenomenal customer service, ability to multitask, strong leadership skills, good organizational skills, ability to work well with others or independently. Computer knowledgeable, fast learner

References

References can be furnished upon request.

Ebony Bussey

347- 551- 9268

ad2pt1@r.postjobfree.com

1345 Martin ct

Bethlehem, pa 18018

Ebony Bussey

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