DANIEL BYNUM

ad2psx@r.postjobfree.com 214-***-**** Princeton, Texas 75407

Education

Master of Business Administration 08/2022

Bachelor of Business Administration 08/2019

Professional Profile

Six+ years of managerial experience in a fast-paced environment to include workforce, quality, and inventory management; recruitment and onboarding; and adherence to FDA and OSHA safety regulations.

Ten years of stellar Claim Specialist experience in investigating and timely resolution of property, health, and business insurance claims.

Special recognition Enterprise-wide for leadership skills, performing many managerial functions to assist the Team Manager.

Excellent professional communications, deescalating high energy situations, while meeting the needs of insured, claimants, and internal/external customers.

Exceptional knowledge of legal liabilities and claims practices.

Licensed professional with knowledge of Medicaid and private insurance policy benefits.

Adept and independent thinker with strong prioritization of workload.

Experience

State Farm Mutual Automobile Insurance Company Richardson, TX

Claim Specialist/ Team Manager 07/2013 - 06/2023

Daily made recommendations for auto policy benefit determinations.

Collaborated with internal and external counsel throughout litigation processes, assisting Enterprise attorneys to determine appropriate compensation settlements.

Licensed adjuster – maintained knowledge of federal and state auto laws, and corporate policies and procedures.

Conducted interviews with involved claim parties and witnesses to gather detailed information and arrange investigations.

Communicated and documented information in claim file to include phone calls, emails, and recorded interviews.

Collaborated with other departments to establish action plans and manage open claims to closure.

Oversaw regulatory and strategic initiatives to ensure accuracy of medical claims.

Implemented interpersonal skills, establishing productive relationships with car dealers, loan processors, and community business partners.

Sonic Drive In Plano, TX

General Manager 05/2005 - 09/2011

•Effectively recruited, interviewed, hired, and trained qualified staff.

• Empowered staff via performance management and development.

• Created and managed schedules; managed payroll budget.

Tracked monthly sales and generated reports used for business development planning.

• Designed sales and service strategies to improve revenue and retention.

Managed inventory levels and minimized long-term costs.

• Delivered exceptional client experiences through hands-on leadership of associates and managers.

• Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

• Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

• Built and maintained loyal, long-term customer relationships through effective account management.

Skills

• New Auto Policy Processing

• Microsoft Office and Teams, Cisco Jabber, and Salesforce

Claim Amount Calculations and Small Claims Payouts

• Teamwork and Collaboration

• Client and Employee Interviews

• Critical Thinking, Troubleshooting, and Problem-solving

•Intrinsic Manager with Prioritization of Workload

• Cancellation Notifications

• Payment and Investigation Escalations

Contact this candidate