Diane High

Albuquerque, NM

ad2psq@r.postjobfree.com

504-***-****

Skills Summary

• Successfully maintained accurate financial reports, P&Ls, food/merchandise inventories and timekeeping

• Oversaw daily, full-service food production, unit operations, and delivery service in retail, cafes, resident halls, and other industries

• Priorities include promotion of diversity initiatives and ensuring cohesiveness at the unit and with the client by implementation of a business plan

• Worked closely with marketing teams to promote local products and events

• Proven ability to manage and train diverse staff

• Provided corrective guidance and actions that have benefited the client by ensuring operations were within budget limitations

• Managed catering and large (up to 4,500 people) fine dining/special events and planned meals with special dietary restrictions

•Worked closely with clients overseeing the contracted government (Sandia Labs, Kirtland Airforce Base) and campus services (Tulane and Lamar Community College)

Employer/Experience

Regulatory Compliance Manager, Apple Canyon Gourmet, Inc

Albuquerque, NM

2022- present

* Responsible for maintaining all FDA required components of the business. Including, but not limited to HACCP, Food Safety Plan, Process Approval Process and Implementation

*Oversees all production planning and the release of completed product to the public

*Responsible for all food and packaging procurement

*In the process of implementing and initial set up of a complex inventory and financial management system, Fishbowl

*Assists in employee issues as requested by the owners

*Responsible for financial reporting and the tracking of product (sales and movement)

*Assists customers with large or complex orders

General Manager, Contracted to Sandia National Laboratory o Kirtland Air Force Base under 2 separate contracts

Albuquerque, NM

Taher, Inc Sodexo

May 2017 to December 2020 September 2015 to May 2017

* Responsible for $2.5 million dollar P & L budget and all other finance aspects of the business, including AR, AP and timekeeping in an orderly, timely manner

* Client relations and customer relations, as well as employee retention were key aspects

* Was nominated for Unit of the Year and Manager of the Year

* Responsible for 4 various locations and direct reports of 34

* Continually updated website and oversaw lunch delivery service procedure and app

* Daily management of food production, menu approval and FDA regulations

* Oversaw physical and food safety program

* Responsible for hiring, scheduling, managing, promoting and corrective counseling

Production and ordering manager – Tulane University, Sodexo

New Orleans, LA

January 2014 to September 2015

* Supervised ordering, inventory, kitchen production

* Responsible for $13 million dollar budget

* Direct reports of 150 employees

*Trained upcoming executive Chefs to be involved in financials as well as production

General Manager of Campus Services; Lamar Community College, Sodexo

Lamar, CO

October 2012 to February 2014

* Successful achievement of a $1.2 million operation budget

* Responsible for writing and executing marketing plan

* Schedule writing and accurate timekeeping for employees; direct reports of 15

* Conducted product ordering for the main unit and catering; rewrote the catering guide to reflect market pricing

Assistant Food Service Director & Food Service Director, Compass Group

Grants, NM

January 2012 to October 2012

* Oversaw the efficient production of daily meals served to an inmate population of 600

* Managed and scheduled 101 inmate employees

* Responsible for weekly submission of financials, special meal billing to our contract

company, CCA

* Kept tight control over production through effective management of hourly employees to keep food cost at goals set by corporate and calculated and inputted hourly staff payroll weekly

* Conducted weekly inventory and product ordering for the entire facility's food needs

Dining Room Supervisor, Brookdale Senior Living

Jacksonville, FL

March 2010 to December 2011

* Responsible for managing the operations of a full service, fine dining restaurant in a health care environment; served 500 meals a day.

* Managed performance, scheduling, attendance of diverse staff of 35 service professionals

* Promoted resident satisfaction by listening and responding to requests, daily interaction and visibility on the service floor

General Manager

Rubie Sky - Tallahassee, FL

January 2007 to June 2008

* Responsible for sales growth through marketing and outreach promotions

* Selected and trained service staff in performance and safety

* Planned and executed large scale special events for the restaurant

Head Waitress

Alberts Provance - Tallahassee, FL

January 2003 to January 2007

* Provided excellent customer service, trained others including cash handling

* Ensured food quality and presentation standards were met and exceeded

Senior Secretary – Florida State University

Tallahassee, FL

September 2006 to November 2006

* Assisted professors and office manager in the statistics department with scheduling events, travel arrangements and updating the department website

* Responsible for office procurement and documentation.

Education

Florida State University - Tallahassee, FL

August 2000 to December 2013

* Bachelor of Science - Florida State University, Tallahassee, FL (2003)

Major: Anthropology/Social Science History

Skills

• Food Production (5 years)

• P&L (7 years)

• Ordering and Procurement (6 years)

• Budget Management (7 years)

• Marketing (7 years)

• Daily Operations (10+ years)

• Retail sales

• Inventory

• MS office

• Accounting (5 years)

• Account Management (9 years)

• Training

• Scheduling

• Word

• Payroll

• Team Building

• Inventory Management

• Microsoft Word

• Quicken Books (4 years)

• Quicken (4 years)

• Payroll (10+ years)

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