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Customer Service Elementary Education

Location:
Euclid, OH
Posted:
January 12, 2024

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Resume:

JUACOBY

WILDER

J

W

Euclid, OH *****,

+1-863-***-****

juacobywilderzt73f_tc5@indeedemai

l.com

PROFESSIONAL SUMMARY

Dedicated professional with demonstrated strengths in student advancement, customer service, and time management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. SKILLS

• Elementary Education • Customer Service • Interdepartmental Collaboration

• Document Management • Database Management • Public Speaking

• Report Writing

EXPERIENCE

Kindergarten Teacher December 2022 - December 2023 Busy Kids Creative Learning Center Sebring, FL

• Created lesson plans by integrating,competencies, individual student goals, and objectives

• Worked closely with administration, other teachers and staff

• Maintained student grades and discussed progress with parents

• Taught letter recognition, phonics, numbers, and awareness of nature and science

• Encouraged creativity by organizing arts and crafts projects

• Provided a welcoming environment for learning to take place Education Coordinator December 2021 - December 2022 Avon Park Community Child Development Center Avon Park, FL

• Implemented educational programs

• Organized ans coordinated educational activities

• Managed resources effectively

• Mentored teachers

• Monitored educational progress and outcomes

Childcare Provider March 2020 - November 2021

STEAM Academy Sebring, Florida

• Recorded daily activities, progress and incidents for director and parent review.

• Supported children's cognitive, social and emotional development with quality childcare.

• Minimized spread of infectious diseases using proper cleaning and sanitation protocols.

• Supervised and guided students toward good behaviors and opportunities for learning.

• Met needs of children of different ages with developmentally-appropriate activities.

• Offered cognitive stimulation using conversation, interaction and responsive relationships. Family Manager April 2019 - March 2020

Personal Residence Sebring, Florida

• Kept home environment neat, clean and optimal for children's development. Managed children's healthcare needs by taking each to appointments, filling prescriptions, and administering medications.

• Developed sense of responsibility in children through use of age-appropriate chores.

• Developed appropriate boundaries and rules for children of different ages.

• Assisted children with homework, projects and test preparation. Retail Sales Associate August 2017 - May 2019

Victoria's Secret Lake Wales, FL

• Ensured an excellent customer experience by greeting and receiving customers in a welcoming manner

• Responded to customer questions and concerns with thought and care

• Operated the Point of Sale system during store hours and assisted managers with closing responsibilities

• Provided product knowledge to customers

• Displayed exuberant multitasking abilities

Elementary School Teacher First Grade and Fourth Grade August 2014 - February 2018 Polk County School Board Haines City, FL

• Created interactive lesson plans based on curriculum and student needs

• Administered homework, assignments, and assessments to gauge and enhance the students' levels of understanding

• Exhibited highly effective classroom management

• Educated the students on behavior and proper conduct

• Maintained both paper and electronic grade records to monitor student progress

• Scheduled meetings with parents and communicated with them to discuss student progress and concerns

• Collaborated with administrators and teachers to improve student outcomes

• Maintained a neat, organized and orderly classroom Call Center Representative September 2008 - September 2009 Cross Country Automotive Services Sebring, FL

• Took ownership over customer concerns, following issues through to resolution

• Complied with data security and confidentiality policies to safeguard customer information

• Resolved customer concerns following internal database prompts and company scripts

• Navigated multiple computer applications while conversing with customers

• Displayed positive, professional and empathetic tone to deliver consistently superior service Medical Administrative Assistant August 2001 - November 2006 United States Air Force Wright Patterson Air Force Base, OH, United States

• Offered skilled support to licensed nursing professionals and office practitioners, promoting smooth appointment flow.

• Coordinated referrals, setting up appointments and organizing related records.

• Called existing patients to set up appointments.

• Maintained privacy and confidentiality of patients in compliance with policies and regulations.

• Checked patients in and out of appointments.

• Coordinated patient appointments and hospital admissions.

• Coordinated patient admissions through proactive communication with hospital personnel. EDUCATION

Bachelor's degree - Elementary Education May 2014

University of South Florida, Tampa, FL

Associate's degree - Liberal Arts & Sciences May 2012 South Florida State College, Avon Park, FL

AFFILIATIONS

• United States Air Force 2001-2006

• Project P.R.I.D.E. Teaching Scholarship Recipient 2012 LANGUAGE

Native

English

Conversational

Spanish



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