KaRon Jackson

CUSTOMER SPECIALIST

Collingdale, PA 19023

ad2psb@r.postjobfree.com

+1-267-***-****

• Accomplished professional with 10 years of experience working in a high variety and demand of delivering excellent Customer Service skills required to complete the action requested by employers

• With the possession of excellent communication skills, in addition to offering valuable solutions for solving problems with profound interpersonal skills Authorized to work in the US for any employer

Work Experience

Financial Counselor (Temp Contract)

Rothman Institute - Philadelphia, PA

February 2023 to Present

• Counseling patients on their estimated costs and financial obligations

• Act as a liaison between patients, practice, and our billing company

• Participate in events and counselling to provide potential patients with cost transparency

• Checking patients benefits and obtaining authorizations

• Collect patients’ payments for self-pay services

• Work with patients and our billing company to resolve rejected claims

• Provide excellent customer service to patients and peers

• Data management and organizational skills.

• Experience delegating and supervising office tasks.

• Clerical training and experience

• Excellent problem solving skills.

• Computer software knowledge

• Emotional intelligence.

• Ability to problem solve, improvise and implement in time sensitive situations Pre-Registration Specialist (Financial Counselor)

Penn Medicine University City - Philadelphia, PA

August 2022 to January 2023

• Obtains and documents specific details related to financial clearing patients in advance of service. Financial Clearance includes demographic, insurance, referrals, authorizations/pre-certification

• Certifies patient demographic, insurance, and financial data collected during scheduling and pre- registration activities

• Appropriately collects and/or sets payment arrangements with patients or their representative, scheduling payments on deposits due, which may include screening of patients for enrollment in available credit option programs

• Effectively communicates with payer to determine extent of coverage and other limitations or co- payments provisions. Maintains knowledge of and complicates with each payer’s requirements for verifying insurance and obtaining pre-authorizations/ pre-certifications

• Documents all information obtained during pre-registration activities. Identifies un-and underinsured and low-income patients; refers them to financial staff who can help with financial assistance options and other arrangements prior to patient visit

• Collects payments, sets up payment arrangements as appropriate, creates estimates, advises patients in person and over the phone on their insurance benefits and coverage, and in some cases, assesses patient referrals for appropriateness

Residential Monitor Technician

Self Help Movement Inc - Philadelphia, PA

February 2020 to August 2022

• Maintains security of the building at all times and does not leave post at the end of shift without first ensuring that there are staff on duty for the next shift;

• Monitors security cameras for activities in and around the building;

• Makes hourly walks throughout the building to check for maintenance and security concerns;

• Answers telephone lines and manages front desk activities including signing-in residents, greeting visitors and volunteers and problem solve with shelter residents, all in a professional, friendly manner;

• Documents and communicates rule violations and concerns about residents as appropriate to the situation; by email or when necessary by phone to appropriate staff;

• Responds to residents' requests, rendering assistance as possible; respond to and resolve conflicts and crisis situations;

• Maintains standardized operating procedures, safety of residents, program integrity, and a supportive and caring environment;

• Communicates with staff and all residents in a non-judgmental manner; work cooperatively with all agency staff.

• Set up and maintain program and client electronic and paper files in a confidential environment and in accordance with state and federal regulations.

• Prepare reports as required by the Regional and Corporate Offices, and as directed by the Program Director.

• Maintain current, organized database, filing, and reporting systems.

• Report client changes to funding agencies.

• Maintain organized, accurate system to record, receive, and disburse client funds, valuables, and facility funds.

• Maintain contact with appropriate community resources needed to facilitate care coordination.

• Create and implement communication and reporting systems to facilitate thorough communications with the Regional and Corporate Office, funding agencies, and other community resources.

• Greet facility visitors, and screen clients returning to the facility Part-Time Sortation Associate

Amazon Logistics Delivery Station DEW4 - Langhorne, PA June 2019 to May 2020

• Handle packages from envelopes to boxes ranging up to 49 pounds.

• Operate carts, dollies, hand trucks and other moving equipment to move quantities of merchandise.

• Receive and sort packaged orders before delivering them to the shipper.

• Sorting packages based on size and destination.

• Building pallets, wrapping pallets, transporting pallets with pallet jack, and sorting packages and pallets.

SSD Representative (Temporary Contract)

ETS - Ewing, NJ

May 2018 to June 2018

• Responsible for confirming all tests and test booklets for incoming freshman graduating with ap level class status.

• SAP SD was used at ETS to manage and verify the shipping of Test booklets and answer sheets to and from schools across the U.S.

• We also were required to verify by school code and test booklet number by hand and confirm via MS Excel.

Quality Assurance Specialist (Temporary Contract)

Harte Hanks - Langhorne, PA

December 2015 to February 2016

• Responsible for listening and evaluating phone enrollment conversations, reviewing Horizon Blue Cross Blue Shield

Applications and completing missing PDF files and applications

• SAP was used to verify the billing of Blue Cross Blue Shield of New Jersey applicants. Call Center Agent

Sykes Enterprises - Langhorne, PA

August 2012 to August 2013

• Answered customer calls regarding Nikon products

• Skilled in answering a minimum of 60 inbound & outbound calls as well as responding to a minimum of 50 emails daily.

SAP was used to track the shipping of Nikon products to and from the distribution center Education

High School Diploma

Emily Fisher Charter School of Advanced Studies - Trenton, NJ Skills

• SAP

• Cold calling

• Conflict management

• Quality assurance

• Medical Records

• Hospital Experience

• Medical Terminology

• EMR Systems

• Insurance Verification

• EPIC

• Clerical Experience

• Medical Scheduling

• Medical Billing

• Employee Orientation

• Patient care

• Triage

• Medical coding

• Data entry

• Laboratory experience

• HIPAA

• CPT coding

• Anatomy knowledge

• NAVINET

• AVAILITY

• ICD coding

Certifications and Licenses

Basic HIV

February 2020 to Present

CPR & First Aid

April 2021 to Present

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