Sofia Nelles

sofianell***@gmail.com

*** ********* *****, *******, ** 02052

508-***-****

Education: University of Miami - Coral Gables, FL Aug 2016-May 2020 Bachelor of Arts in Psychology

Minor in Public Health

Minor in Human & Social Development

Dover-Sherborn High school - Dover, MA Sept 2012-May 2016 Highschool Diploma

Work Experience:

Mazi Kitchen & Bar - Ashland, MA Server Oct 2021-March 2023

• Maintained updated knowledge of menu components and promotions, recommending specific items according to preferences, pairings and food allergies

• Served food and drinks for numerous parties and events, handling four to five large parties at once

• Made suggestions for new, seasonal beverage and menu items

• Enhanced operational efficiency by using slow periods to restock employee and customer supplies including ice, condiments, utensils, napkin trays and delivery bags Heritage of Sherborn - Sherborn, MA Hostess, Server & Event Staff May 2018-Dec 2020

• Recorded food and drink orders while serving customers’ requests to the highest standards

• Possessed full expertise on menu items, including an extensive wine list and various seasonal dishes

• Performed alcohol and food service for events such as weddings, Bar/Bat Mitzvahs, baby showers and company events

• Kept inventory, sent invoices and assisted managers when needed

• Participated in courses and followed all safety and sanitation rules

• Answered phone calls, solved guest’s problems to the best of my abilities, took reservations and handled VIP guests appropriately

University of Miami Psychology Department Research & Office Assistant Jan 2018-April 2020

• Traveled to various pre-schools in Miami-Dade County to evaluate children’s math, reading and visual skills

• Worked in teams and individually to analyze and code data from behavioral experiments

• Created and performed English and Spanish assessment tests for early elementary school children

• Constructed learning tools such as flyers, books and modules to send to classrooms P.F. Chang’s - Natick, MA Hostess & Server May 2016-Jan 2018

• Greeted guests and answered incoming calls regarding to-go orders and customer questions

• Trained new employees

• Multitasked all waitressing responsibilities and maintained fluent communication with management and kitchen staff

• Managed busy takeout stations

• Memorized the entire menu, as well as an alcohol selection, to make fitting recommendations to an array of customers

Skills:

• POS (Toast)

• Food and beverage

knowledge

• Safe food handling

• Customer Service

• Organization

• Communication

• New hire training

• Inventory tracking

• Reservation coordination

• Data Entry

• Collaboration and teamwork

• Flexibility

• Adaptability

Contact this candidate