Real Estate Customer Service
Resume:
Pamela
Jayne
Burns
**** ******** ******, *********, ******* 32504
************@*****.***
Extensive experience in customer service, remote employment, team management, data mining and management, auditing, banking services as well as commercial and residential real estate title services. Extensive experience drafting and reviewing technical requirements, technical writing, contact review, surveys, appraisals, and title commitments, in addition to the preparation of legal and closing documents, along with facilitating wire transfers and post-closing disbursements.
Skills
Ability to multitask and work remotely
Experienced manager and team leader
Skilled in Microsoft Teams and Slack
Writing and reviewing technical requirements
Presentation and training
Proficient in Word, Excel, Adobe, & Outlook
Skilled in marketing and networking
Excellent writing and communication skills
Ability to meet deadlines, goals and timelines
Project management
Experience
07/21/21 – 08/05/23
FLORIDA ESCROW MANAGER
Opendoor / OS National Title
Worked as remote Escrow Officer for the state of Florida. Reviewed real estate contracts and entered data into closing software system. Obtained research documentation for transactions, data mining and management, obtained and monitored progress and delivery of services and reports such as: surveys, appraisals, WDO’s, Home Inspections and Home Warranties. Successfully closed and funded real estate transaction for company purchases and sales in a fully paperless environment.
Prepared Closing Disclosure Statement (CDs) and ALTA Settlement Statements
Drafted all legal and closing documents relative to real estate closing transactions
Prepared Warranty Deeds, mortgages affidavits, disclaimers and legal documents
Reviewed all lender documents for accuracy
Facilitated real estate closings and post-closing for disbursements
Scheduled remote closings with notary, uploaded and downloaded document packages
Electronically recorded legal documents with Clerk of Court
Receipted in closing funds and managed the disbursement including wires and checks
04/15/19 – 06/30/21
CLIENT SERVICES MANAGER
Pratt Aycock Title & Law
Opened three new offices and built business from scratch. Researched and located office spaces for three locations, negotiated commercial rental agreements, vendor contracts, software systems and hired and trained new employees. Successfully supervised day to day operations of title business.
Marketed and networked in to generate new business
Attended and presented at Chamber events, Board of Realtor and Young Professional meetings
Organized Charity Events and sponsored numerous local community events
Hired and trained new employees
Reported directly to attorney/owners of the firm
Monitored the daily processes for three offices and nine employees
Responsible for revenue
04/01/18 – 04/01/19
RESIDENTIAL TITLE AGENT
Old South Land Title
Facilitated real estate closings for residential transactions, prepared and reviewed title orders and title commitments to clear any requirements and/or exceptions. Ordered service-related reports and inspections required for closings. Drafted legal documents to include Mortgages, Warranty Deeds, POA’s, Name Affidavit’s and Continuous Marriage Affidavits.
Review real estate contracts and enter data into closing software system
Obtained supporting research documentation as needed for historical file purposes
Order services related to closing such as; survey, WDO, Home Inspection, and Home Warranty
Manage progress and delivery of all services to obtain clear reports and invoices for lender fee purposes
Prepare and update Closing Disclosure and ALTA Settlement Statements, legal and title documents
Facilitate closings and post closings for distributions
09/01/13 – 03/31/18
REAL ESTATE PARALEGAL
Conerly, Bowman & Dykes, LLP
Respond to legal questions from internal business partners, draft correspondence, contracts, pleadings, settlement agreements and filing court documents. Review and respond to discovery, subpoenas, and other requests. Manage all of the real estate title business for the firm, working with title underwriters, real estate agents, lenders and customers. Also, prepare and deliver seminars for real estate companies for training purposes.
Review real estate contracts and enter data into closing software system
Obtained supporting research documentation as needed for historical file purposes
Order and manage services related to closing such as; survey, WDO, Home Inspection, and Home Warranty
Prepare and update Closing Disclosure and ALTA Settlement Statements for closing
Prepare all legal and title documents and review all lender documents for accuracy
Facilitate closings and post closings for distributions.
12/01/07 – 04/01/13
LAW PRACTICE MANAGER
Fountain, Schultz & Associates
Managed law firm consisting of three attorneys and two paralegals. Assisted and provided support for the firms contracting process under attorney direction. Responsible for all database management and billing for clients. Prepared consents, resolutions, certification and other corporate documents.
Prepared and filed legal pleadings with the court
Worked on real estate closing files from set-up to disbursement
Ordered title commitments, surveys, WDO’s and Home Warranty
Processed files, preparing documents and post-closing for distributions of funds
Education
AA Degree Business & Finance Northwest Florida State College
Activities
Held real estate agent licenses in California and Texas. Attended board of realtor’s meetings and events. Facilitated Chamber of Commerce, Board of Realtor and Young Professional Events. Lead Charity Auctions and Events. Provided training seminars for industry related vendors and real estate agents.
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