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Real Estate Customer Service

Location:
Pensacola, FL
Posted:
January 12, 2024

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Resume:

Pamela

Jayne

Burns

**** ******** ******, *********, ******* 32504

850-***-****

ad2prm@r.postjobfree.com

Extensive experience in customer service, remote employment, team management, data mining and management, auditing, banking services as well as commercial and residential real estate title services. Extensive experience drafting and reviewing technical requirements, technical writing, contact review, surveys, appraisals, and title commitments, in addition to the preparation of legal and closing documents, along with facilitating wire transfers and post-closing disbursements.

Skills

Ability to multitask and work remotely

Experienced manager and team leader

Skilled in Microsoft Teams and Slack

Writing and reviewing technical requirements

Presentation and training

Proficient in Word, Excel, Adobe, & Outlook

Skilled in marketing and networking

Excellent writing and communication skills

Ability to meet deadlines, goals and timelines

Project management

Experience

07/21/21 – 08/05/23

FLORIDA ESCROW MANAGER

Opendoor / OS National Title

Worked as remote Escrow Officer for the state of Florida. Reviewed real estate contracts and entered data into closing software system. Obtained research documentation for transactions, data mining and management, obtained and monitored progress and delivery of services and reports such as: surveys, appraisals, WDO’s, Home Inspections and Home Warranties. Successfully closed and funded real estate transaction for company purchases and sales in a fully paperless environment.

Prepared Closing Disclosure Statement (CDs) and ALTA Settlement Statements

Drafted all legal and closing documents relative to real estate closing transactions

Prepared Warranty Deeds, mortgages affidavits, disclaimers and legal documents

Reviewed all lender documents for accuracy

Facilitated real estate closings and post-closing for disbursements

Scheduled remote closings with notary, uploaded and downloaded document packages

Electronically recorded legal documents with Clerk of Court

Receipted in closing funds and managed the disbursement including wires and checks

04/15/19 – 06/30/21

CLIENT SERVICES MANAGER

Pratt Aycock Title & Law

Opened three new offices and built business from scratch. Researched and located office spaces for three locations, negotiated commercial rental agreements, vendor contracts, software systems and hired and trained new employees. Successfully supervised day to day operations of title business.

Marketed and networked in to generate new business

Attended and presented at Chamber events, Board of Realtor and Young Professional meetings

Organized Charity Events and sponsored numerous local community events

Hired and trained new employees

Reported directly to attorney/owners of the firm

Monitored the daily processes for three offices and nine employees

Responsible for revenue

04/01/18 – 04/01/19

RESIDENTIAL TITLE AGENT

Old South Land Title

Facilitated real estate closings for residential transactions, prepared and reviewed title orders and title commitments to clear any requirements and/or exceptions. Ordered service-related reports and inspections required for closings. Drafted legal documents to include Mortgages, Warranty Deeds, POA’s, Name Affidavit’s and Continuous Marriage Affidavits.

Review real estate contracts and enter data into closing software system

Obtained supporting research documentation as needed for historical file purposes

Order services related to closing such as; survey, WDO, Home Inspection, and Home Warranty

Manage progress and delivery of all services to obtain clear reports and invoices for lender fee purposes

Prepare and update Closing Disclosure and ALTA Settlement Statements, legal and title documents

Facilitate closings and post closings for distributions

09/01/13 – 03/31/18

REAL ESTATE PARALEGAL

Conerly, Bowman & Dykes, LLP

Respond to legal questions from internal business partners, draft correspondence, contracts, pleadings, settlement agreements and filing court documents. Review and respond to discovery, subpoenas, and other requests. Manage all of the real estate title business for the firm, working with title underwriters, real estate agents, lenders and customers. Also, prepare and deliver seminars for real estate companies for training purposes.

Review real estate contracts and enter data into closing software system

Obtained supporting research documentation as needed for historical file purposes

Order and manage services related to closing such as; survey, WDO, Home Inspection, and Home Warranty

Prepare and update Closing Disclosure and ALTA Settlement Statements for closing

Prepare all legal and title documents and review all lender documents for accuracy

Facilitate closings and post closings for distributions.

12/01/07 – 04/01/13

LAW PRACTICE MANAGER

Fountain, Schultz & Associates

Managed law firm consisting of three attorneys and two paralegals. Assisted and provided support for the firms contracting process under attorney direction. Responsible for all database management and billing for clients. Prepared consents, resolutions, certification and other corporate documents.

Prepared and filed legal pleadings with the court

Worked on real estate closing files from set-up to disbursement

Ordered title commitments, surveys, WDO’s and Home Warranty

Processed files, preparing documents and post-closing for distributions of funds

Education

AA Degree Business & Finance Northwest Florida State College

Activities

Held real estate agent licenses in California and Texas. Attended board of realtor’s meetings and events. Facilitated Chamber of Commerce, Board of Realtor and Young Professional Events. Lead Charity Auctions and Events. Provided training seminars for industry related vendors and real estate agents.



Contact this candidate