April Lauren Caldwell-Bowser

**** ****** ***** *** * Virginia Beach, VA 23455l 404-***-**** l ad2prl@r.postjobfree.com

Targeting Technical Service and Consultation Positions

Upcoming Advance Technology Group graduate with a Cisco Certified Technician (CCT) certificate with a specialization in routing and switching also Virtual Sever (VMWARE).

Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, including Windows XP/Vista/2003/Windows 7, Windows 10, MS Office 2003/2007/ 2010/, Windows Server 2003/2008/2012.

Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.

Dependable, self-motivated professional. Personable with exceptional verbal and written communication skills.

Effectively multi-tasks with an intuitive ability to prioritize according to time and importance.

Education

Metro Tech – Omaha, NE- Oct 2012

Dean’s list student Network Engineering

North Metro Tech — Atlanta, GA., — May 2007

Bellevue West High School – Bellevue, NE — May 1998

Technology Summary

Systems:

Windows 10/7/NT/2000/XP/, VMWare Workstation 7.x, Remote Desktop (RDP)

Databases:

Some exposure to MS Access and MS SQL

Software:

MS Project, MS Visio, MS Office, Bitlocker, Sophos, MS SCCM, Active Directory

IT Experience

Mphasis Infrastructure Virginia Beach, VA

Level 3 Remote Computer TECH /Deskside support,(2017-2019) Image computers for corporate domain use, Install software and test accordingly, Organized windows upgrade for approximately 5000 users to windows 10 and coordinate a team of 6 people to deploy new computer and prioritize critical need to users, Trained all new support staff for project deployments.

Freelance IT Virginia Beach, VA

Computer Repair / Backups, (2014-2017) Restore and Create hard drive backups and replace laptop screens, diagnose internal hardware and software on Laptops/ Desktops. Order and install parts and assess costs involved.

SIRE/ EGIS Technologies, Council Bluffs, IA

IT Manager/ Field Trainer,(2011-2013) Train field employees on new systems, comply with EPA regulations, Attend quarterly Board meetings to assess spending on IT equipment and training, Liaison between company and Third party vendors to keep plant running. Service servers and end user equipment as well as mechanical specialty IT equipment. Work alongside other Companies via Team Viewer and KASEYA. Offer spending reports and government reviews for grants and EPA regulations. Site to site desktop technician and server maintenance personal.

Edge Computers Inc., Winston-Salem, NC

Computer Specialist/Tech Support, (2010-2011) Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints. Also IP address cameras.

CompUSA, Alpharetta, GA

Receiving Manager/Laptop & Computer Repair, (1999-2003) Repair and maintain computers and servers while installing and configuring new hardware and installing Windows 2000/XP/2003 operating systems.

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