Andromaque V. Spellman

**** ******* **.

Burlington, NJ 08016

973-***-****

ad2pqm@r.postjobfree.com

OBJECTIVE: To obtain a position where I can utilize my skills and professionalism to make substantial contributions in the workplace. Self-motivated individual that is able to communicate with team members at all levels of the organization within the healthcare insurance industry. EDUCATION:

Rutgers University Newark, NJ

Degree: Social Work Major and Sociology Minor

September 2007-May 2010

GPA: 3.0

EXPERIENCE:

FNA ASSOCIATES: Summit, NJ

Account Executive

February2020-Present

• New Group/ Individual Case Installations

• Medicare Specialist

• Run quotes and provide plan options

• Processing of additions/deletions for members from group/individual plans/medicare clients

• Confirming with Brokers once enrollment is received and providing completion status once process is completed by the carrier

• Assisting Brokers/Carrier Reps with the insurance inquiries

• Processing of Renewals for groups/individuals/medicare with the different carriers

• Sending out Delinquency Reports to the brokers proactively to avoid termination of business

• Plan changes for groups/individuals/medicare that is submitted to the carrier

• Well versed in billing, claims, and common issues between carriers and brokers

• Conduct training for brokers on new procedures and changes to enrollments and carrier forms

• Providing exceptional customer service skills for all we service

• Providing feedback on how we can as a team conduct business efficiently with our counterparts

• Following up with our commissions team to make sure the downline of brokers are paid in a timely fashion

• Updating our internal system with new/changes with all carrier business SAVOY ASSOCIATES: Florham Park, NJ

Account Consultant

April2015-February2020

• New Case Installations

• Familiar with terminations and adding enrollees unto the carrier plans

• Assisting Brokers reach inquiries about their business with the firm

• Maintain open communications regarding carriers, renewals, and billing

• Taking notes at team building meetings and referencing it back to team.

• Experienced at creating Excel spreadsheet.

• Ensure accuracy in quoting, enrollment, submission, processing, generation of sales reports

• Conduct training to new brokers on procedure and application process

• Provide exceptional customer service to clients in resolving their enrollment issues

• Providing feedback on improving internal policy and procedures to meet departmental goals

• Tending to high volume of phone calls and demonstrates strong client/broker relations while assisting with specific inquiries in the health insurance market

• Ensuring that commissions are paid monthly and on time to our downlines

• Collect, generate, analyze, and distribute monthly production reports from each carrier

• Identify ways to improve administrative tasks and team effectiveness SAVOY ASSOCIATES: Florham Park, NJ

Account Administrator

April2015-October2016

• New Case Installations

• Familiar with terminations and adding employees for new group quotes

• Assisting Brokers reach inquiries about their business with the firm

• Familiar with different Carriers

• Taking notes at team building meetings and referencing it back to team.

• Termination and Approval letters

• Experienced at creating Excel spreadsheet.

JSDD: West Orange, NJ

Resident Counselor

April2013-December2013

• Help clients work on their social skills.

• Assist clients with IHP goals.

• Provide support for individuals with developmental disabilities

• Teach and monitor skills development

• Provide transportation and assistance during doctor visits

• Implement and facilitate behavioral/habilitation plan

• Administer medication

COMMUNITY OPTIONS: Wayne, NJ

Resident Counselor

August 2011-April 2013

• Help clients work on their social skills.

• Assist clients with IHP goals.

• Provide support for individuals with developmental disabilities

• Teach and monitor skills development

• Provide transportation and assistance during doctor visits

• Implement and facilitate behavioral/habilitation plan

• Administer medication

STAPLES Springfield, NJ

Customer Service Rep/Cashier

July 2008-August 2010

• Cashier

• Set up floor plans

• Lead customers to specific items in store

• Customer Service Expert

IRVINGTON GENERAL HOSPITAL Irvington, NJ

Volunteer/Candy Striper/Filing Clerk

September 2001- June 2003

• Filed medical record in computers

• Visits with elderly in the hospital

• Inserting mails in the doctor’s mailboxes

SKILLS:

• Fluent in English and Creole

• Time Management

• Ability to work under pressure

• Conflict Resolution

• Creativity

• Teamwork

• Communication

• Leadership and Management

• Decision Making

• Extensive knowledge in Microsoft Office

• Public Speaking

LICENCE:

NJ Producer Health Insurance

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