Customer Service Property Manager
Resume:
Mandy Johnson
Lafayette, LA *0508
***************@*****.***
Seeking full time position in sales or customer service. Work Experience
Sales/Customer service
Michael Smith State Farm- Lafayette, LA
January 2022- September 2023
Marketing all life, health, auto, home and business products
Provided assistance to clients
Answered phones and assisted customers with changes
Assisted with payroll and commissions
Created customer appointments and assisted with IFR’s
Maintained up to date knowledge of customer accounts Life Specialist/Sales/Customer Service
Sam Johnson State Farm- Zachary, LA
May 2018-December 2021
Marketing all life, health, auto and home products
Provided assistance to clients
Answered phones and assisted customers with changes
Cold calling to bring new business to the agency
Created customer appointments to review policies
Maintained up to date knowledge of customer accounts Agent/Manager
American Income Life-Baton Rouge, LA
June 2014-May 2018
Responsible for all paperwork related to insurance policies and sales
Managed a team of up to six agents
Field training, recruiting, interviewing for new agents
Cold calling to set appointments for the field
Policy reviews with current customers to evaluate their needs
Maintained a client base of over 250 policyholders Property Manager
Peerless Management
August 2008-December 2013
Collected all rental payments and prepared them for deposit
Handled all court eviction proceedings
Prepared apartments for new residents
Managed a team of 5 maintenance members
Scheduled vendors to do make ready work
Handled all service requests
Answered phones, handled all the filing and customer paperwork Assistant Bookkeeper
Trinity United Mortgage
January 2006-July 2008
Maintained several commercial checking accounts
Assisted bookkeeper with deposits and balancing accounts
Accounts receivable
Accounts payable
Answered phones, filed documents
Assistant Property Manager
Bluebonnet Place Apartments
January 2004-December 2006
Collected rental payments and posted to resident’s accounts
Handled all service requests
Walked apartments and scheduled maintenance for new residents
Answered phones, filed all paperwork and assisted property manager in daily needs Administrative Assistant
McGehee Properties
January 2000-December 2003
Responsible for maintaining and balancing over 20 commercial checking accounts
Collected rental payments
Accounts payable
Accounts receivable
Answered phones, filed paperwork and assisted owners in daily needs Receptionist
Kurz & Hebert
January 1998-December 1999
Answered multiple phones lines
Greeted customers and assisted with their needs
Filed documents and assisted with lease agreements Education Northeast Louisiana University-Monroe, LA
1996
Zachary High School
1994
Skills
Microsoft office (25+ years)
Accounts payable (15+ years)
Insurance Sales (9+ years)
Accounts receivable (15+ years)
Office Management (10+ years)
Team Management (3+ years)
Underwriting (9+ years)
Cold Calling (9+ years)
ECRM (5+ years)
Necho (5+ years)
Proficient in Quickbooks
Extensive customer service and sales techniques
Ability to multi-task, self-motivated and organized Certifications and Licenses
Property and Casualty License
May 2018-present
Life, Health and Accident License
May 2014-present
Awards Presidents leader P&C
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