Mandy Johnson

*** ********* ****

Lafayette, LA *0508

ad2pq2@r.postjobfree.com

225-***-****

Seeking full time position in sales or customer service. Work Experience

Sales/Customer service

Michael Smith State Farm- Lafayette, LA

January 2022- September 2023

Marketing all life, health, auto, home and business products

Provided assistance to clients

Answered phones and assisted customers with changes

Assisted with payroll and commissions

Created customer appointments and assisted with IFR’s

Maintained up to date knowledge of customer accounts Life Specialist/Sales/Customer Service

Sam Johnson State Farm- Zachary, LA

May 2018-December 2021

Marketing all life, health, auto and home products

Provided assistance to clients

Answered phones and assisted customers with changes

Cold calling to bring new business to the agency

Created customer appointments to review policies

Maintained up to date knowledge of customer accounts Agent/Manager

American Income Life-Baton Rouge, LA

June 2014-May 2018

Responsible for all paperwork related to insurance policies and sales

Managed a team of up to six agents

Field training, recruiting, interviewing for new agents

Cold calling to set appointments for the field

Policy reviews with current customers to evaluate their needs

Maintained a client base of over 250 policyholders Property Manager

Peerless Management

August 2008-December 2013

Collected all rental payments and prepared them for deposit

Handled all court eviction proceedings

Prepared apartments for new residents

Managed a team of 5 maintenance members

Scheduled vendors to do make ready work

Handled all service requests

Answered phones, handled all the filing and customer paperwork Assistant Bookkeeper

Trinity United Mortgage

January 2006-July 2008

Maintained several commercial checking accounts

Assisted bookkeeper with deposits and balancing accounts

Accounts receivable

Accounts payable

Answered phones, filed documents

Assistant Property Manager

Bluebonnet Place Apartments

January 2004-December 2006

Collected rental payments and posted to resident’s accounts

Handled all service requests

Walked apartments and scheduled maintenance for new residents

Answered phones, filed all paperwork and assisted property manager in daily needs Administrative Assistant

McGehee Properties

January 2000-December 2003

Responsible for maintaining and balancing over 20 commercial checking accounts

Collected rental payments

Accounts payable

Accounts receivable

Answered phones, filed paperwork and assisted owners in daily needs Receptionist

Kurz & Hebert

January 1998-December 1999

Answered multiple phones lines

Greeted customers and assisted with their needs

Filed documents and assisted with lease agreements Education Northeast Louisiana University-Monroe, LA

1996

Zachary High School

1994

Skills

Microsoft office (25+ years)

Accounts payable (15+ years)

Insurance Sales (9+ years)

Accounts receivable (15+ years)

Office Management (10+ years)

Team Management (3+ years)

Underwriting (9+ years)

Cold Calling (9+ years)

ECRM (5+ years)

Necho (5+ years)

Proficient in Quickbooks

Extensive customer service and sales techniques

Ability to multi-task, self-motivated and organized Certifications and Licenses

Property and Casualty License

May 2018-present

Life, Health and Accident License

May 2014-present

Awards Presidents leader P&C

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