** ********** **. • PASADENA, MD *****

PHONE ***/254-0303 • E-MAIL ad2ppm@r.postjobfree.com

APRIL BRADSHAW

EDUCATION

**/**** ******* **********

Computer Information Systems with minor in Computer Networking

*Completed Bachelor’s degree with GPA 3.58

08/2000-12/2005 Anne Arundel Community College

Computer Information Systems and Programming/Analysis

Certificate in Unix System Administration

*Double majored both towards associate degrees.

*Worked towards certificate for Unix System Administrator

EXPERIENCE

06/2016-Present Anne Arundel County Public Schools

2644 Riva Rd/Annapolis, MD 21401

Computer Network Technician

*Assurance and efficiency of production operations and processes that are performed daily, weekly, bi-weekly, and on demand.

*Establishes, maintains, and updates documentation to ensure the efficiency of processes and successful completion of duties assigned.

*Plan, coordinate and schedule of production operations to meet deadlines as needed.

*Order and maintain inventory and supplies for continuance of operations and procedures.

*Maintain log of network server backups, ensure delivery and location of backup media monthly by traveling to off-site location.

03/2008-06/2016 AT&T

2500 Riva Rd/Annapolis, MD 21401

Systems Engineer/Client Technical Lead

*Supporting all Ariba clients

*Responsible for monitoring and updating clients Solaris, Redhat, and Windows boxes

*Performing client code migrations as requested

*Performance and problem troubleshooting

*Perform database work, including running SQL queries, imports, and exports, creating tablespaces.

*Updating SSL certificates

05/2004-03/2008 Heavy Hammer

65 Old Solomons Island Rd, Suite 208/Annapolis, MD 21401

System Administrator

*Providing sole IT support for administration

*Building virtual Linux (Ubuntu) servers as requested

*Setup servers, both virtual and real

*Monitor all Linux (Gentoo, RedHat, and Ubuntu), Windows and Mac servers, internally and externally

*Troubleshooting

*Maintain Active Directory (Mac or PC)

*Monitor Backup systems

*Primary VoIP support

*Maintain domain names for clients

*Work with Client Customer Service

*Complete network support for 50+ users (electronic, printers, servers, data, voice)

02/2004-05/2004 CitiFinancial

300 Saint Paul Street/Baltimore, MD 21234

Human Resources Tech III

*Assist in daily administrative and maintenance of company’s HR Management System

*Respond to employee and manager inquiries and resolving low-to-medium problems associated with employment, payroll, and benefits

*Review documentation for compliance and escalating issues to the appropriate manager.

*Entering new hire information into PeopleSoft database

10/2003-02/2004 CBay Systems LLC

2661 Riva Rd, Building 1000, Fifth Floor/Annapolis MD 21401

Account Manager

*Maintain daily contact with clients concerning turnaround time and quality of reports

*Contact production centers in reference to client jobs being returned

*Maintain client-formatting templates

*Check documents for correct formatting and demographics

01/02003-09/2003 Anne Arundel County Government

8495 Veterans Highway/Millersville, MD 21108

Police Dispatcher

*Receive incoming 911 phone calls, enter information into system according to priority

*Dispatch officers to appropriate calls according to assigned zones and areas

*Maintain status checks, verifying officer safety

*Updating system notes accordingly

*Clerical duties, within a fast paced environment

02/2000-01/2003 Arinc Inc.

2551 Riva Rd/Annapolis, MD 21401

Human Resources Specialist

*Process employment verifications

*Enter weekly new hires into PeopleSoft database

*Process savings bonds

*Problem resolution (payroll issues)

*Set-up employee direct deposit

*Update PeopleSoft with employee changes

*Mailing of over 3000 employee checks bi-weekly

*Scan resumes into Resumix database for Staffing department

*Assisting Human Resource Assistants with reference check and new hire packets

RELATED KNOWLEDGE

Operating Systems : Windows, Exchange, Active Directory, Red Hat, Centos, Fedora, Solaris, Mac OS X, Ubuntu, VMWare ESX, and Gentoo

Hardware : Dell (desktops, laptops and servers), HP (desktops, laptops and servers), Mac (desktops, and laptops)

Software : Microsoft Office, Resumix, PeopleSoft, Cost Point, Adobe Creative Suite, Visual Basic, SQL, Nagios, Veritas Backup Exec, Symantec Antivirus, Ghost, VmWare,

Networking : Cisco router, WatchGuard firewall, Sonic firewall, Linksys Wireless Router, Windows Server 2003 OSX, HP Switches

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