MARY ELLEN FRIDRICH

***** ******* ******

Lakewood, OH 44107

216-***-****

ad2ppk@r.postjobfree.com

BACKGROUND SUMMARY

Experienced in: Human Resources, Benefits, Payroll, and Budget administration; Budget preparation and analysis, computer operations, and customer service. Quick to learn new concepts. Additional background in: Project Management, Process Improvement, Office Management, Customer Service, Compliance and Training PROFESSIONAL EXPERIENCE

GCA SERVICES GROUP, Cleveland 05/2015-12/2019

Specialist (Union Payroll)

Reconciling union payments ($800,000 monthly) - Dues, Health & Welfare, 401K, Pension, and other Union Funds; reconciliation of bi-weekly payroll deductions, entering union codes into ADP payroll system; coordinating employee wage changes with HR and Operations to ensure all wage increases are handled properly, calculate vacation payouts, generating reports, and assisting with union audits.

CONTRACTOR – various & family-owned business 2/2014 – 05/2015 Benefits Coordinator / Payroll Administrator/Analyst Administer Affordable Care Act benefits; Workers’ Compensation claims processing. Process garnishments, child supports, tax levies; wage & employment verifications; utilize Lotus Notes database in researching escalated call center payroll inquires; utilize KRONOS time & attendance; manage all tuition reimbursements; reporting (through ADPR/Crystal reports); special projects as assigned. CLIFFS NATURAL RESOURCES, Cleveland 2012-2014 Payroll Administrator Support conversion to ADP PayForce & Enterprise v5 payroll administration & eTime. Process garnishments, child supports, domestic orders; Payroll & HR reporting, journal entries/general ledger, payroll tax filings, forecasting and account reconcilements. KRONOS administration/reporting and ADP Enterprise support of 1,500 employees’ bi-weekly and monthly payrolls. Payroll adjustments, utilize ReportSmith, basic knowledge of accounting principles, employee verifications, meeting deadlines, confidential transactions, and special projects as assigned. ENERGIZER, Westlake. 2009-2012

Assistant

Support 30+ Managers/Directors, Engineers and Technicians; SAP reporting; budget analysis; expense reporting; SharePoint site maintenance/administration; PowerPoint presentations; accustomed to meeting tight deadlines; extensive meeting & calendar organization using Outlook; complex national & international travel arrangements; special projects as required. Knowledge of Lean, 5S, Kaizen and process improvement methodologies. KAISER PERMANENTE. Cleveland 2006-2009

Benefits Specialist

Counsel employees on benefit policies & procedures related to medical/dental/vision, group life, defined pension plans, ERISA, FMLA, STD/LTD, COBRA, 403(b), and pretax FSA's. Perform benefits data analysis. Manage benefit enrollments through HRIS. Serve as liaison with employees and TPA's. Conduct new employee orientations. Research and resolve benefit related issues for 2,000 health plan employees. Assist in analysis and health plan design. Reconcile COBRA billing. Interface and counsel employees directly as they enter the retirement & Medicare process. Assure accuracy of Summary Plan Descriptions and all benefit communications.

BENJAMIN ROSE INSTITUTE / Kethley House (non-profit), Cleveland 2004-2006 HR Representative / Payroll Administrator

● Human Resources / Employee Relations, Payroll Administration for 500+ employees using ADP PayExpert, ReportWriter, eTime, and eTimeSheet

● General ledger support, month-end procedure & schedules, and other general accounting transactions

● Manage garnishments/child support/tax levies, health & welfare benefits, enrollments/terminations

● Recruiting & staffing, including posting ads, interviewing & testing; office management of satellite office MARY ELLEN FRIDRICH Page 2

NATIONAL CITY CORPORATION, Cleveland 1999-2004

Human Resources Case Manager

Research and resolve complex issues related to welfare benefits, qualified plans, payroll, company policies and procedures

(includes FMLA, STD/LTD, COBRA, Payroll Taxes, Group Life, Medical, Dental plans) for 30,000 Cleveland-based bank employees. Provide employee relations coaching and counseling to HR personnel, managers, and employees. Base decisions on consistency with similar cases and policies. Ensure compliance with all applicable internal policies and procedures and legal requirements and regulations.

● Recipient of 2003 Excel Award (National City's top honor) for Team Process Implementation

● Project Manager for departmental Process Improvement initiative

● Train / Supervise annual Flex Open Enrollment Team (5-10 members) EAST OHIO GAS COMPANY, Cleveland 1986-1998

Tax Analyst Paraprofessional 1993 – 1998

Property tax administration.

Benefits Assistant 1986 - 1993

Employee benefits and retirement administration.

TECHNICAL SKILLS

75 wpm typing; Personal Computers, Windows XP

Microsoft 2007 & 2010, Outlook, Word, Excel, SharePoint, Access, PowerPoint Freelance Graphics, Adobe Photoshop 8.0

ADP Vantage, ADP PayExpert, ADP Enterprise v5, Payforce, ADP PC/PW Pay@Work/People@Work (Canada)

eTime/eTimeSheet, KRONOS 6.1, ReportSmith-Citrix, Crystal Reports PeopleSoft HRIS, SAP, Avionte 14.1

Quickbooks Pro, Financial Edge, Lotus Notes, CheckWriter CONTINUING EDUCATION

Company sponsored Dale Carnegie Effective Speaking and Human Relations Course Getting Good Information from Coworkers and Effective Presentation Skills Seminars Problem Solving Techniques and Project Management Seminars Managing Multiple Priorities Seminar, Dunn & Bradstreet Time Management Seminar, Lakeland Community College Effective Management Skills for Assistants, American Mgmt. Association CIVIC INVOLVEMENT

Team leader for Junior Achievement fund raising

Chairperson for United Way fund raising

Human Resources Division Event Planner

Facilitator of Communications Workshop for Career Beginnings Mentor for teen students at John Hay High School in Cleveland Trainer for company in-house “Getting to the Root of the Problem” module

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