Chowdhury Afrin

LinkedIn: https://www.linkedin.com/in/cafrin/

+1-313-***-**** ad2pp6@r.postjobfree.com

Expertise Includes

A dedicated professional with a stellar academic background, I hold an MBA in Project Management and a BBA in Marketing. My expertise spans project management, Scrum, Kanban, risk management, and effective presentation. My internship at Dutch-Bangla Bank Limited equipped me with practical skills in handling accounts receivable, creating project marketing materials, delivering exceptional customer service, and cross-selling banking products. My qualifications include certifications as a SAFe® Scrum Master, Certified ScrumMaster® (CSM®), Backend Developer in C#, and Business Analyst. With strong organizational skills and a passion for learning, I'm eager to contribute to an Office Admin/Scrum Master/Project Manager/Coordinator role, supporting the achievement of company objectives.

EDUCATION, CERTIFICATIONS

Central Michigan University 2023

Master of Business Administration (Project Management) (MBA)

Stamford University Bangladesh 2012

Bachelor of Business Administration (Marketing) (BBA)

Scaled Agile 2023

SAFe® Scrum Master; ID 854*****-****

SAFe Scrum Master (SAFe SM) certified professional with expertise in guiding Agile teams within the Scaled Agile Framework. Demonstrated ability to facilitate Agile and Scrum principles at scale, contributing to successful SAFe implementations in large organizations.

Scrum Alliance 2023

Certified ScrumMaster® (CSM®); ID 001523982

Certified ScrumMaster® (CSM®) with comprehensive training and expertise in Scrum methodology and Agile project management. Proficient in facilitating Agile team processes and applying Scrum principles effectively, contributing to successful project management in Agile environments.

Global Information Technology 2017

Business Analyst

Certified Business Analyst from Global Information IT, showcasing expertise in business analysis methodologies and tools. Successfully completed a rigorous training program and assessment, demonstrating proficiency in applying effective business analysis techniques.

Grand Circus 2016

Backend Developer, C# (Grand Circus Bootcamp)

Backend Developer, C# (Grand Circus Bootcamp) certified professional with expertise in C# programming for web development. Successfully completed an intensive bootcamp program, gaining practical experience in building web applications and managing databases.

SKILLS

SAFe Scrum Master: SAFe Framework, Agile Methodologies, SAFe Principles, Agile Release Train (ART) Management, PI Planning, Scrum and Kanban, Lean-Agile Leadership, Stakeholder Management, Sprint Planning, Backlog Refinement, Problem Solving, Agile Metrics, Continuous Improvement.

Certified ScrumMaster (CSM): Scrum Framework, Agile Principles, Scrum Events (Sprint Planning, Daily Standup, Sprint Review, Sprint Retrospective), Backlog Management, Team Facilitation, Scrum Artifacts (Product Backlog, Sprint Backlog, Increment), Scrum Roles (Scrum Master, Product Owner, Development Team), Sprint Goal, Agile Metrics, Agile Planning and Estimation, Collaboration, Conflict Resolution, Self-Organization, Servant Leadership.

Tools: Microsoft Office package, Microsoft Project, Microsoft SharePoint, Microsoft Teams, JIRA, Confluence, C# (.NET), SQL

EXPERIENCE

Dutch Bangla Bank LTD., Dhaka, Bangladesh January 2012 – April 2012

Intern

As a Bank Intern, I actively supported day-to-day banking operations, gained hands-on experience in customer service and financial analysis, and collaborated on projects to enhance my knowledge of the financial industry. I demonstrated strong adaptability, attention to detail, and an eagerness to learn, positioning me for a successful career in the banking sector.

Assisted with routine administrative tasks in the bank.

Participated in team meetings and training sessions as required.

Conducted daily financial data analysis, including tracking and interpreting key performance metrics, leading to improved decision-making and enhanced financial reporting accuracy.

Demonstrated exceptional customer service skills by addressing client inquiries, resolving issues, and maintaining a high level of customer satisfaction, resulting in positive feedback from customers and repeat business.

Actively participated in a team-based project focused on streamlining internal processes, resulting in a 15% reduction in processing time and increased operational efficiency.

Assisted the marketing team in executing promotional campaigns, contributing to a 10% increase in new customer acquisitions and demonstrating a strong grasp of marketing principles.

Lowe’s Companies, Inc., Warren, MI. May 2018 – August 2018

Cashier

Expert in operating Low’s POS system and oversaw customer check outs.

Ensured the effectiveness of the client membership program by thorough planning, the development, and management of a marketing strategy.

Exhibited exceptional communication abilities to facilitate fruitful engagement with management and clients.

Ensured that every customer leaves my register entirely satisfied by utilizing my linguistic and interpersonal abilities.

Awarded with two times employee of the months reward for best warranty selling purpose. I was technically sound and responsible in my duty, so my manager used to offer me extra time.

Notified management of security, vandalism, and theft concerns.

Prioritized helping customers over completing other routine tasks in the store.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

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