Customer Service Quality

Ashaki Hazell

Customer Service Professional

************@*****.*** • +404*******

LinkedIn • Fairburn, Ga 30213

Highly motivated and customer focused professional with substantial experience in providing high quality customer service to maximize sales and boost company growth. Highly skilled individual; able to leverage understating of products and cater to client requirements for full satisfaction. Dynamic leader; able to establish productive relationships with staff and senior management while ensuring compliance with rules and regulations. Adept at evaluating and improving day to day operations with keen focus on process improvement. Articulate communicator; forge and foster productive relationships with people from diverse backgrounds.

Areas of Expertise

Sales Strategies

Customer Service

Operations Optimization

Conflict Resolution

Client Relationship Management

Event Planning

Recruitment & Training

HR Administration

MS Office

Time Management

Leadership & Teamwork

Interpersonal Communication

Professional Experience

Aloft Boston Seaport District, Boston, MA Dec 2015 – 2023

Night Audit Manager

●Streamlined daily workflow by overseeing all hotel operations during overnight shift.

●Provided high quality customer service by attending to all needs of the guests especially during check-in and check-out.

●Responsible for balancing the daily revenue and expense transactions while preparing for next day’s arrivals and departures.

●Further facilitated by auditing and reconciling all revenue postings.

Hyatt Place Hotel, Medford, MA Mar 2014 – July 2015

Night Auditor Supervisor/Gallery Host

●Everyday duties included checking customers in and out of hotel, accurately counting daily deposits, and making end of shift cash drops.

●Provided timely customer service assistance for in-person customers and by phone which included making reservations and food/drink orders.

●Support other employees by supervising and assisting them during their shifts.

Black Star Educational Institute, Atlanta, GA Sept 2010 – May 2013

Office Manager

●Day to day responsibilities included maintaining an optimal environment for staff and guests, checking guest in and out, and managing records of finances such as payrolls, paying bills, and taking tuition payments.

●Assisted around 50 customers a day via phone, directing them to the appropriate parties while maintaining accurate records of phone messages.

●Scheduled weekly meetings and filed confidential documents to provide clerical assistance to executive management.

●Effectively communicated with parents verbally and through school bulletin for weekly updates and upcoming events.

Additional Experience

Lead Pre-School Teacher, Sarita's Playpen LLC, Atlanta, GA

Front End Supervisor, Publix Supermarket Inc, Atlanta, GA

Education

Bachelor in Nursing, Georgia State University, Atlanta, GA, May 2006

High School Diploma, Benjamin Banneker Academy, Brooklyn, NY, June 2001

Associate's Degree

Licenses and Certifications

Driver's License First Aid Certification Food Handler Certification

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