Edwina S. Magness

*** * ****** **

Gastonia, NC *8052

Cell: 704-***-****

ad2poi@r.postjobfree.com

SUMMARY

• Skilled Customer Service professional with strong problem-solving ability, and committed to addressing customer concerns with speed, accuracy and professionalism.

• Business Services Clerk who has directed call centers consisting of 60 representatives.

• Dedicated to delivering success through effective personnel and workflow management.

• Call Center Manager versed in customer support in high call volume environments.

• Superior computer skills and telephone etiquette. SKILLS AND PROFICIENCIES

MS Word • MS Excel • Pages • Numbers • Keynotes • Open Office • VoIP • Excellent Communication Skills - active listener, clear speaker • Comfortable with Computers, Internet, and Email • Good Writing, Organization, Multitasking and Problem-Solving Skills • Experience with Phone System Operation and Data Entry • iCal • Written Communication • Log data on Spreadsheets • Customer Service • Interdepartmental Coordination • Internet Research • Telephone Reception • Data Entry • Facsimile PROFESSIONAL EXPERIENCE

Walmart Charlotte NC

Human Resource Recruiter 3/2017 – 4/2021

· Worked as end to end recruiter for Canadian Walmart stores completing all pieces of the hiring process

· During process shifts in business became lead coordinator and main contact for stores by becoming BOT

· Responsible of communicating with stores directly for interview and orientation schedule changes as well as new hire SMART integration

· Responsible of fixing mistakes and errors made by other recruiter buckets and communicating updates to the stores as well as leadership

· Send and process Background checks and follow up with next steps

· Made responsible to correct and proof-read documentation for errors to avoid SMART failures

· Create job fairs to increase hiring turn out

· Deescalate store issues by communicating SLA and communicating to other process buckets on the hiring team

· Organize and clear store and recruiter dashboard to give clear view of hiring needs

· Enter in rating results from interviews to move candidates to other requisitions

· Make contact to with candidates regarding missing documentation, document errors or changes in new hire start dates

· Close out requisitions that are duplicate request or have all positions that have been filled

· Reviewed and processed foreign worker documentation for hiring McKesson Charlotte NC

Administrative Assistant 06/2018 – 3/2018

• Handle all email and phone correspondence—transfer to different departments as necessary.

• Responsible for shipping and receiving to and from company.

• Operate and maintain on-site security.

• Ensure resolution and completion of work orders for internal matters such as maintenance requests, appeals from managers, and organizing both on-boarding and termination of internal employees.

• Responsible for ordering office supplies and decorations.

• Greet all guests that come in and out of the office.

• Scheduling/maintaining calendar for conference rooms.

• Miscellaneous office tasks such as filing and copying. Office Team Charlotte NC 1/2017- 5/2018

Business Services Clerk at Hendrick Automotive Group—temp assignment

• Handled inbound and outbound calls coming through to the front desk. Directed customers to car dealerships or financial offices.

• Responsible for shipping and receiving.

• Ensured resolution and completion of work orders while achieving internal customer satisfaction.

• Responsible for ordering office supplies.

• Greeted all guests coming into the building.

• HUX Charlotte NC 3/2016- 5/2017

Housekeeper

• Cleaned homes both occupied and vacant while providing exceptional customer service which resulted in repeat business for the company.

• Avant Garde Healthcare Services Charlotte NC 6/2014- 10/2015 Personal Care Aide

• Provided exceptional care for clients in-need of assistance with daily living tasks in a home health setting.

• Responsible for cooking and cleaning within the client’s home.

• Non-Profit Industries Charlotte NC 12/2008- 6/2014 Housing Counselor/Special Project Coordinator/Call Center Manager

• Handled 150-200 calls per day—inbound and outbound.

• Maintained up-to-date knowledge of company policies regarding contracts.

• Developed highly empathetic client relationships and earned a reputation for exceptional customer service.

• Cross-trained and provided back-up for other customer service representatives when needed.

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