BEE

YANG

**** ******** **

Neenah, WI *****

920-***-****

ad2po4@r.postjobfree.com

SKILLS OVERVIEW

I have gained a great many skills through the various opportunities I’ve had in the past. Ever since my college days, as an RA, Youth Counselor, IT Desktop Support, IT Help Desk, or Executive Director, I’ve learned that having good people skills is essential to providing good customer service.

I have over 10 years of experience taking calls in as a help desk/desktop support specialist. I took calls from students and staff at UW-Platteville, United Healthcare, Nsight, or Hospital Sisters Health Systems from thousands of customers, requiring us to navigate multiple screens and applications at the same time to provide information, educate, and help resolve customer inquiries and technical problems. This requires attention to detail, good communication skills, being able to listen to what the customer is calling about, accessing the correct information, and communicating back to the customers to ensure customer satisfaction. I am patient, calm, and understanding, and I can empathize with people easily. Having worked with people and taking care of customers most of my adult life, I believe one of my strengths is that I can relate to people, understand and calmly communicate with customers in a stressful situation. My IT background allows me to be able to quickly learn any new system and be proficient and a productive member of any team.

I am looking for work that is completely remote or has some remote days. As much as I enjoyed my last job, driving an hour each way every day, is just too much travel for me. An ideal opportunity would be a remote or hybrid remote with reasonable pay and good health insurance. EDUCATION

Bachelor of Science in Political Science University of Wisconsin Platteville DECEMBER 2014

A member of The Honor of Society of Phi Kappa Phi. EXPERIENCE

Executive Director Almost Family/LHC Group Chilton Branch APRIL 2023 – SEPT 2023

• Lead the overall operation of the branch.

• Recruit, interview, hire, orientation and evaluations.

• Manage and delegate duties to office staff.

• Manage budget and branch financials.

• Oversee daily schedule of nurses and caregivers out in the field.

• Monitor numbers daily and analyze trends and projections.

• Provide financial reports to the home office.

• Business development and growth opportunities.

• Take referrals and admit clients.

Owner/Operator Grand Horizons/Mayflower Assisted Living MAY 2006 – JULY 2015, JANUARY 2018 – JULY 2021

• Collaborate with a multidisciplinary team daily to educate residents/families regarding conditions and treatment options.

• Maintain accurate HR, medical records, and documents.

• Supervise and delegate duties to CNAs, caregivers, and the management team.

• Recruit, interview, hire, and train qualified staff.

• Perform staff reviews, write-ups, disciplinary actions, and annual evaluations.

• Assess resident applicants for appropriateness and fit for admission.

• Review, edit, and work with managers to implement resident care plans.

• Maintain financial budge of overall operations.

• Manage staffing, payroll, dietary, advertising, and other operational costs.

• Business development, maintaining business relationships, and growing the business.

• Keep current with government regulations and maintain compliance. Executive Director Hmong American Partnership Fox Valley, Inc AUGUST 2015 – DECEMBER 2017

• Lead the overall operation and programs of the organization.

• Manage and supervise staff. Manage the organization's financial responsibilities.

• Promote and enhance human service programs as well as our Youth Programs.

• Plan and coordinate University tours for Hmong youths to promote higher education.

• Advocate for the Hmong Community, build and maintain relationships with the other organizations, business entities, local, state, and federal levels.

• Lead fundraising and other Development efforts.

• Lead and plan cultural events with the Board of Directors and local Hmong leaders. IT Technical Support Hospital Sisters Health Systems 03/2015 – 07/2015

• Take technical support calls from hospitals from all over the Midwest.

• Create tickets and assist clients in troubleshooting and resolving technical problems.

• Remotely connect to client's computer and assist with technical issues as needed.

• When necessary, re-assign ticket to appropriate teams to resolve.

• EPIC conversion training.

Senior Desktop Specialist American Medical Security/United Healthcare 1999 – 2006

• Configure, install and setup computer equipment; research, test, and upgrade hardware/software.

• Visit remote sites around the country to perform moves, upgrades, and installations.

• Document all installations, configurations, and hardware/software; build procedures as well as training and trouble-shooting materials.

• Tier II support to back up Help Desk.

• Part of a two-man team selected to support the Senior Executive Team.

• Projects: Field Mobility, Mobile Printing, SMS Software Packaging, Active Directory and Virtual PC.

PC Technician TEK Systems

1998 – 1999

• Temporary contract to be part of the Y2K project for American Medical Security to upgrade all their computers to be Y2K compatible.

QUALITIES

• Excellent listener

• Strong team player

• Good Leader

• Professional and business minded.

• Good communicator

• Empathic, courteous, and

compassionate

OTHER SKILLS

• Fluent in Hmong

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