TERRENCE “DALLAS” BAKER

ad2po1@r.postjobfree.com · 816-***-**** · Kansas City, Missouri · https://www.linkedin.com/in/terrence-dallas-baker-bbb79155/

Call Center Management & Leadership Skills 18 years of experience.

1.Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers.

2.Strong customer service orientation

3.Leadership and Mentor ability and teambuilding skills. And positive and effective working relationships

4.Fast-paced, rapidly changing environment. Critical, Rational, Abstract thinker.

5.Plan and organize work Organizational and project management skills.

6.Manage and prioritize projects and deadlines. And Detail oriented.

7.Proficiency in Microsoft Office (Word, Excel, PowerPoint and Microsoft Project Access and Outlook). Proficiency with PC’s

8.Problem-solving skills and independent decision-making abilities.

9.Reviewing, explaining, applying or interpreting rules, regulation or policies.

10.Improve and Streamline daily work processes and programs.

11.Payroll skills.

12.Workforce Management Mastery Certificates: Scheduling, Intraday Management, Forecasting

Educations:

1. Northeast Sr. High School (CERTIFICATE Number 82-01790)--- 1982

2. The Call Center School (Mastery Certificates Workforce Management)---2021

3. Sophia Learning (College Credits Business laws)--2021

4. Centriq IT Training (Cybersecurity Badge) 2022 to 2023

5. Xcel Life and health Insurance (MO Life Insurance Producer License) 2023

US Army Veteran Honorable Discharge 1990