AMBER ELLINGTON

Charleston, SC *****

704-***-**** - ad2pnw@r.postjobfree.com

PROFESSIONAL SUMMARY

Professional Skills Excellent customer service, communication, strategic planning and teaching skills Adapt well to change Over 12 years of customer service & sales experience Adept in Microsoft Office, Windows and many other technical systems SKILLS

Friendly, Positive Attitude

Decision-Making

Dependable and Responsible

Problem-Solving

Analytical Thinking

Data Entry

PPE Use

Customer Service

Customer Relations

Multitasking

Organization

Task Prioritization

Critical Thinking

WORK HISTORY

10/2022 to Current Vikor Scientific

Duties include transferring data from paper formats into computer files or database systems

Verifying insurance and testing options are correct Assisting training newer employees on input operations Team point of contact

Answering questions and handling any distribution issues that may arise. 02/2016 to 02/2022 Customer Service Sales Agent

Tmobile

Respond to requests from customers for the installation, disconnection, or changes of products and services

Operate a computer with multiple systems and applications to establish, update, and/or retrieve customer service data while simultaneously negotiating with customers

Exceeded corporate sales objectives through identifying customer needs to proactively offer for sale Investigate and resolve customer inquiries, disputes and/or complaints on service, billing, rates, adjustments, and policy issues Calculate rates and issue adjustments.

09/2015 to 01/2022 Customer service

RobertHalf Temp Agency

Customer service, Data entry, handling inbound calls and transfers Receptionist.

09/2014 to 01/2015 Customer service, delivery driver Papa John's

Started as delivery driver within a month promoted to taking incoming phone orders and walk in orders, assisted with completion of orders being delivered Customer service

10/2012 to 01/2014 Benefit Investigator

Aerotek

Verifying benefits for clients for providers in office and also by contacting insurance companies to verify coverage

Received training for Medicare, Medicaid and TriCare policies Ensured insurance benefits were up to date for the current year including deductibles and plan changes

Handled all authorizations and pre determined benefit coverage's. 06/2010 to 09/2012 Concierge

Intercontinental Hotel Group

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events and directions Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices Utilized a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.

01/2007 to 04/2010 Customer Service Sales Agent

Verizon Wireless

Respond to requests from customers for the installation, disconnection, or changes of products and services

Operate a computer with multiple systems and applications to establish, update, and/or retrieve customer service data while simultaneously negotiating with customers

Exceeded corporate sales objectives through identifying customer needs to proactively offer for sale Investigate and resolve customer inquiries, disputes and/or complaints on service, billing, rates, adjustments, and policy issues Calculate rates and issue adjustments.

AFFILIATIONS

GoodWill /Trident Technical College- certifications – Lodging Association Gold, Front desk and Customer Service