Porche Taylor

An Administrative Assistant/General office position that offers the opportunity for

advancement

Sacramento, CA 95831

ad2pnn@r.postjobfree.com

+1-916-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Call Center Agent,CDSS

Foundation for California Community Colleges (FCCC) - Sacramento, CA May 2022 to Present

Primary responsibility is to provide accurate information about eligible benefits, answer questions and inquiries, troubleshoot issues, document case notes and escalate inquiries as well as deescalating calls, when necessary.Take inbound calls, great attitude & motivated

(Remote )Customer Service Representative

Nesco Resource, LLC - Sacramento, CA

September 2021 to May 2022

CSR taking calls assisting customers with getting there Vaccine Record online, data entry, answering questions, transferring calls to appropriate lines...being motivated,troubleshooting solving problems.. Assistant Store Manager

Extra Space Storage - Sacramento, CA

October 2010 to November 2020

Answering multiline telephone, Multi Tasking,Responding to emails, Setting appointments, routing participants to appropriate individuals and services, operating computers performing alphabetical and numerical filing, maintaining records. Making sure property clean, making bank drops, as well as post office. Cash Management. Maintenance, cleaning units, renting units, offering products. Customer service. Debit card transactions. Customer Escalations Waitress/Hostess

Lions gate Hotel Restaurant - Carmichael, CA

November 2008 to October 2009

• Lions gate Hotel Restaurant ]Greeted and Assisted customers, provided prompt courteous customer service, ensured guest comfort, utilized knowledge of menu items and food preparation to assist customers with food selections, recorded and delivered customer orders, related special food preparation requests to the chef or cook, served food and beverages, provided room service meal delivery, handled cash and credit card transactions, maintained a clean sanitary work place. Education

High school diploma

John F Kennedy High School - Sacramento, CA

September 1999 to July 2002

Skills

• Assistant Manager Experience (8 years)

• Planograms

• Store Management Experience

• Inventory Control (10+ years)

• Merchandising

• Retail Management

• Communication skills

• Customer service

• Team player (10+ years)

• Retail Sales (10+ years)

• Leadership

• Computer skills

• Supervising experience

• Microsoft Excel

• Cash Handling (10+ years)

• Multi-line Phone Systems

• Microsoft Outlook

• Time management

• Microsoft Office

• English

• Phone etiquette

• Detail oriented (10+ years)

Assessments

Administrative assistant/receptionist — Completed

January 2022

Using basic scheduling and organizational skills in an office setting Full results: Completed

Customer focus & orientation — Completed

January 2022

Responding to customer situations with sensitivity Full results: Completed

Customer service — Familiar

January 2022

Identifying and resolving common customer issues

Full results: Familiar

Advanced attention to detail — Completed

September 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Spreadsheets with Microsoft Excel — Completed

August 2021

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate