Care Coordinator Hearing
Resume:
Casey Williams
Highly versatile, efficient and personable communicator seeking to enrich career by joining and contributing to a great team. Excited to learn, grow and help increase customer/patient satisfaction and good-outcomes.
33 South 27th Street
Lafayette, IN 47905
******************@*****.***
EXPERIENCE
Hearing Care Professionals
Lead Hearing Care Coordinator
February 2021-present
At Hearing Care Professionals, my title is Lead Hearing Care Coordinator. I am responsible for everything from the front door and lobby, to the treatment rooms and the patient’s experience. I answer phones, schedule appointments while gleaning vital information from the patients, check patients in and out, and balance the drawer. I am responsible for preparing the charts with the correct insurance paperwork,and keeping the providers informed and on track with appointment times. Often we have walk-ins, and it is up to me to find a solution that is appropriate for the patient and the provider, asking the right questions and researching the patients’ chart to decide if the situation is an emergency, or can be scheduled for tomorrow or one week from now. It can be stressful and chaotic, but it is a position I feel I have become extremely skilled at.
Arni’s Inc., Market Square, Lafayette, IN
Server/Kitchen Staff
November 2016 - January 2021
Began employment with Arni’s Inc. at their commissary/distribution center. Moved to the restaurant to work on the salad/deli counter. Was promoted to server on the dining floor. I am still depended on by management to help organize and motivate kitchen staff during fast-paced operations. I am relied on to keep an eye on stock, pinpoint problems, and use my communication skills with staff members and customers alike.
Quality Control Plumbing, Heating & Air, Indianapolis, IN
Office Manager
January 2012 - August 2016
Managed day to day operations in the office. Handled all payroll, bill receipt and payment, insurance and permits. Developed an organization strategy for the office, most importantly invoices and job completion and payment record keeping. Communicated efficiently and professionally with homeowners, tenants, landlords, insurance companies, home warranty companies, and suppliers.
Personal Elderly Caregiver
Self-Empl
February 2008 - November 2016
Had the pleasure of assisting a wonderful lady, and her family, through some of lifes’ biggest transitions. Began by visiting an elderly woman when her husband was alive and well, and they were living in a large home. My responsibilities began with housework, grocery shopping, and gardening. After her husband passed suddenly, the family asked me to increase my time spent with her. My activities with her grew to include her banking, personal hygiene, medication and doctor appointments and communication between patient, doctor, pharmacy and family. I stayed on with her through her move to assisted living, and into new health issues. She remains a dear friend, and my children and I call her family. This was, by far, my most rewarding work experience!
EDUCATION
Bishop Chatard High School, Indianapolis, IN
High School Diploma
August 1994 - May 1998
Indiana University, Bloomington, IN
September 1998 - May 2001
Coursework pursuant to a bachelor’s degree in the School of Public and Environmental Affairs
SKILLS
Customer Service
Data Entry
MS Office/Word
Interpersonal Communication
Problem-Solving
Management and Streamlining Operations
Scheduling and Billing
Patient Communication
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