James Hwang

ad2pn7@r.postjobfree.com I 908-***-****

Portfolio: www.fnjcreative.com / Behance Profile

Summary

Objective-driven strategist with over 20 years of experience in communication arts, specializing in UX/UI design and product strategy. Renowned for innovative leadership in social consumer product design, enterprise mobile apps, and brand strategy. Adept at crafting product experiences that exceed user expectations, with a focus on integrating design, business, and technology.

Professional Experience

Sr. UX Designer, TIAA, New York, NY (5/2023 - Present)

•Conducted user interviews, research, and adviser interviews with wireframes and user flows in user testing.com parallel with heuristic evaluation and service blueprint to identify and address pain points in the Retirement Accumulation System (RAS), enhancing user experience.

•Collaborated with product engineers to suggest and implement the design and Prototype using Figma and Jira to communicate the improvements, aligning with evolving consumer preferences.

•Presented evolving design concept mockups to cross-functional teams using Figma and Figjam, contributing to a 25% increase in RAS user engagement after the 2 months into the launch.

Sr. UX Consultant, TekSystem, New York, NY (11/2021 – 5/2023)

Amazon

•Led the UX design overhaul of Amazon's Roster Headcount platform, focusing on user-centric web applications and creating the service blueprints for an end-to-end customer experience using Figma and Figjam.

•Developed an intuitive headcount management system, integrating complex product requirements with Amazon's unique corporate culture.

•Strategized and executed the platform's re-platforming design using Figma, ensuring seamless user experience and business-technical alignment.

Comcast

•Help Comcast’s Privacy Center re-platform, focusing on user-friendly privacy management experiences using Figma to design.

•Fostered collaboration to translate product requirements into visual designs, simplifying customer interactions with privacy settings. I have contributed to and managed Design Systems and component libraries within Comcast’s Privacy Center team made with Figma.

•Launched a unified Privacy Center platform across Comcast, reducing service calls by 34% in the first year.

Sr. UX Design Lead, Lionbridge, Waltham, MA (4/2021 – 11/2021)

•Guided the design direction for Lionbridge products, establishing a cohesive look and feel across interfaces by hands-on design and creating DSM with Figma.

•Spearheaded the redesign of the 8-year-old Over-the-phone interpretation (OPI) system, significantly enhancing user experience by conducting user interviews and Oprator’s shadow walkthrough using usertesting.com to validate assumptions before inlining new design aligns with requirements.

•Achieved a double satisfaction rating in the first 2 months post-launch of the improved OPI Portal.

Sr. UX Designer, Morgan Stanley, New York, NY (2/2020 – 04/2021)

•Defined and drove the UX design using Sketch and Figma for a wealth management platform, focusing on enhancing tools for financial advisors.

•Played a key role in envisioning and implementing a new Risk Assessment Tool, adding value to the wealth management ecosystem and contributing Figma components libraries.

•Strategized and executed end-to-end product design using Figma, ensuring responsive solutions optimized for web and mobile interfaces.

UX Lead Consultant, MasterCard, New York, NY (2/2019 – 2/2020)

•Led UX strategy, pushing the boundaries of design for MasterCard's diverse product range using Sketch and Invision.

•Applied high design fidelity to guide research and design processes, elevating the overall user experience.

•Mentored team members and collaborated with leaders across UX and Engineering to innovate across all MasterCard products.

Co-Founder, PETandI.com, New York, NY (5/2017 – 2/2019)

•Managed the full product lifecycle, including customer-facing platforms and B2B CRM systems, in a startup environment Using the Asana management system plus Figma, Figjam, and Jira.

•Led UX/UI strategy and brand management, ensuring a consistent and engaging user experience across all platforms using Figma and Sketch Also, using user testing.com for research.

•Oversaw diverse business functions, including marketing, sales, and customer service, driving the company’s growth and user base.

Lead UX, Verizon Wireless, Basking Ridge, NJ (5/2011 – 5/2017)

•Developed interactive user experiences across Verizon’s customer-facing platforms, enhancing customer engagement using Sketch and Invision.

•Established a new Design System Management (DSM) in Sketch, creating a unified design language across products.

•Collaborated with multiple business teams to meet user demands, resulting in highly effective and user-friendly designs using Miro.

Lead UX Designer, Verizon, Irving, Texas, (12/2007 – 5/2011)

•Spearheaded the UX/UI design team, driving innovation and originality in design concepts across Verizon's brands and product portfolio with DMS created with Sketch.

•As Lead UX/UI Art Director, embodied and promoted the company's design philosophy, reinforcing Verizon’s position as a leader in the Telecom & Wireless Communication industry.

•Pioneered the introduction of Design System Management (DSM) during the development of Gemini using Adobe (before Sketch and Figma are available): Next-generation wireless OS platform, marking a significant milestone in Verizon’s design approach.

Strengths

•Quick engagement with internal and external teams.

•Proficient in aligning with brand and product design style guides.

•Expert in relationship building and collaborative work.

Skills/Tools

•User Research, Wire-framing, Service Blueprinting, Prototyping, Interaction Design, User Flows, Concept Mockups, Usability Testing, and Visual Design.

•Tools: Figma, Sketch, Invision, Adobe XD, Adobe Creative Suite, SurveyMoney, UserTesting, Google Analytics, Lucidchart, draw.io, Slack, Trello, Asana, Jira, Deque, Wave.

Accomplishments/Career Highlights

•Over 35 patents were granted, including innovative solutions in navigation and home screen design.

•Tripled Verizon Cloud Service usage through strategic onboarding process updates.

•Doubled user downloads for the IndyCar OTT mobile application in the first year.

Portfolio and Links

•fnjcreative.com

•behance.net/fnjcreative

•linkedin.com/in/james-hwang-creative/

•instagram.com/fnjcreative/

Education

•Art Institution of Dallas, Dallas, TX, AA, 1996

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